Anderson Knight is hiring a Payment Support Agent on behalf of a leading financial services organisation.
This role involves assisting customers who have fallen behind on their payments, helping them explore solutions that lead to positive outcomes.
Key Responsibilities:
1. Carry out collections activities in line with company policies, procedures, and regulatory requirements.
2. Manage customer accounts in arrears, working towards fair and positive resolutions while minimising financial losses.
3. Handle inbound and outbound collection calls professionally, ensuring accurate record-keeping.
4. Maintain high performance standards, proactively addressing challenges and meeting targets.
5. Conduct thorough income and expenditure assessments to determine suitable repayment plans.
6. Demonstrate excellent telephone communication skills, building rapport and negotiating effectively to achieve the best outcomes for customers.
Requirements:
1. Previous experience in collections or a similar role is preferred.
2. Understanding of Treating Customers Fairly (TCF) principles.
3. A positive, open, and transparent approach to work.
4. Strong attention to detail.
5. Essential customer service experience.
Working Hours:
1. Monday to Friday: 08:00 - 20:00
2. Weekends: 09:00 - 18:00
3. Shifts are assigned on a rotational basis to ensure full-service coverage. Flexibility is essential.
4. Hybrid working is available after completing a 5-6-week training programme.
Salary:
£23,000 - £25,000 DOE.
Benefits:
1. 33 days of holiday (25 days annual leave + 8 public holidays).
2. An extra day off on your birthday.
3. Discretionary bonus scheme.
4. 15% pension contributions.
5. Eyecare and private medical insurance (PMI).
If you're interested in this opportunity, please submit your CV in confidence. #J-18808-Ljbffr