Job DescriptionMortgage AdministratorWhat we can offer you
* The flexibility of a Hybrid working pattern - (2 days in the office/3 working from home)
* Salary £23k depending on experience.
* Full Support and Training to gain your CeMap Qualification
* Plus, many more perks and benefits
Duties include:To provide a quality review service ensuring that "best advice" and "best practice" are adopted across the network.Key Responsibilities to include:
1. Check cases to ensure the best outcomes for customers and that documentation meets FCA and Mortgage Intelligence Holdings’ requirements, ensuring a positive customer culture.
2. Assessment of Mortgage, Protection & General Insurance cases against regulatory and in-house standards set out by the Compliance team.
3. Provide feedback to advisers regarding cases checked, ensuring that positive relationships are both built and maintained.
4. Provide feedback to field staff to assist as part of their overall monitoring of advisers.
5. Reporting results of assessments and monitoring responses.
6. Analysis of results to identify trends, areas of development and potential risks.
7. Play a key role in contributing to the networks Consumer Duty obligations, considering these obligations in all actions and decisions that are taken.
8. Carry out ad hoc tasks as may be delegated to you...