Spa Host
Aqua Sana is an award-winning spa offering a combination of experiences, products and treatments. Each spa – one at each Center Parcs location – is uniquely designed, with a minimum of 15 spa experience rooms to explore. There is also an extensive range of face and body treatments available to book, carried out by expert therapists using products from the finest treatment houses including Elemis and VOYA.
Aqua Sana is extremely popular and is accessible to both guests staying on the Village as a Center Parcs guest, and external guests who visit Aqua Sana during a Spa Day, Luxury Spa Break or for a treatment.
SPA HOST | £11.60 per hour
As a Spa Host you will provide a professional and friendly welcome to all Aqua Sana Guests, ensuring the smooth running of the Guest Service Journey and delivering the best possible experience. Working as part of a team, the role requires an outgoing approach, accompanied with enthusiasm at all times and a passion to deliver customer satisfaction.
Responsibilities will include:
1. Ensuring all guests are greeted in a bright, professional and friendly manner and ensuring their requests/queries are dealt with efficiently
2. Working alongside the entire Aqua Sana team to ensure the smooth running of the department
3. Checking the spa and general areas on a regular basis and ensuring they are to the required standard. Escalating any issues to the Aqua Sana Duty Manager
4. Carrying out product seminar demonstrations as and when required.
HOURS OF WORK
You will be contracted to work 60 hours per 4-week period on a flexible basis. This means that your days and hours of work could vary each week, but you will always receive at least your contracted hours each period.
As our village is open 365 days of the year, your working hours will include public / bank holidays and during Christmas and / or New Year on a rota basis.
ABOUT YOU
Essential requirements:
5. Excellent verbal communication skills
6. Strong organisational skills and attention to detail
7. Pre-empts problems and seeks to find solutions
8. Previous experience of working within a similar role / beauty industry
9. Previous experience of working in a customer service environment
10. Ability to build relationships at all levels
11. Friendly, genuine and warm towards guests and colleagues
12. Ability to utilise excellent time management skills and use own initiative and teamwork
Desirable requirements:
13. Previous experience working in a retail environment with proven sales records
ABOUT THE BENEFITS
Center Parcs is a fantastic place to work and the benefits are as impressive as they are unique. Here are just a few:
14. Colleague Bonus Scheme
15. Pension Scheme with Life Assurance
16. Colleague Recognition and Reward Scheme – offering a choice of Center Parcs and High Street vouchers
17. Free use of our leisure facilities
18. Discounted Center Parcs breaks
19. 20% discount in our restaurant and retail outlets
20. Access to Perks at Work Portal - offering a wide range of retail and leisure discounts
21. An Employee Assistance Program - providing support on financial, health and legal matters
22. Excellent opportunities for career development and progression with the opportunity to gain externally recognised qualifications