We are now looking for our next Deputy General Manager, reporting to the General Manager, to ensure the effective and efficient delivery of a five-star standard service and exceptional guest experience across all Hotel departments.
Your day to day;
* Hosting and supervising to the highest calibre and ensuring that all team members working in the department maintain a high level of hospitality at all times to all guests
* Demonstrating an impeccable knowledge of the Hotel facilities to offer the best possible service to guests
* Ensuring all guests receive a personalised, high-quality service throughout the guest journey, meeting, and exceeding expectations
* Attending senior leadership team meetings and holding monthly meetings with Department Managers to review and discuss departmental priorities
* Being fully commercially aware of the sales and budgets across all departments
* Coaching and developing Department Managers and ensuring the team have a high level of knowledge relating to the Hotel product plan
* Deputising in the absence of the General Manager ensuring a smooth operation across all departments
You will have worked previously in a similar Senior Management role, preferably from a Food and Beverage Management background and will ideally have worked in a high quality Four-Star or Five-Star hotel. Warm Hospitality will come naturally to you and you will have a true passion for providing the highest levels of guest service. You will have extensive knowledge of providing exceptional levels of guest service in the restaurant and bar, with a genuine interest in food and wine.
This is a senior leadership role and therefore you will demonstrate high levels of both self-motivation and the ability to motivate, lead and develop a team.
You will have exemplary customer service skills, good interpersonal skills, and the ability to work well with others to represent the Company and the hotel in a loyal, professional, and knowledgeable manner. You will have a strong work ethic with the ability to multi-task whilst working in a pressurised environment. This role would be ideal for a current Operations Manager from a small hotel looking to develop their career.
Langdale Chase Hotel, which sits on the banks of beautiful Lake Windermere, has recently undergone a full and significant refurbishment and reopened its doors in November 2023. In that time the hotel has achieved 5 Star Status from the AA and been recognised in the prestigious Times Top 100 Places to Stay, ranked No.3 and North of England Hotel of the Year., Langdale Chase is a 5 star hotel on the banks of Windermere. Recognised as the 2024 Countryside and North Hotel of the Year by the Sunday Times, Langdale chase reopened in November 2023 after a sympathetic refurbishment. Guests can enjoy relaxed luxury with luxurious bedrooms and lounges, a stunning panoramic restaurant and an attentive team on hand to help when needed. Owned by Daniel Thwaites, Langdale Chase is perfect for someone looking for a supportive work environment, who is ready to deliver excellence in one of the Lake District most exciting and stunning hotels.
* A competitive salary, negotiable dependent on experience
* Wagestream - the ability to access up to 40% of your wages as you earn them each week
* Staff accommodation available
* 28 days annual leave (rising to 33 days after 5 years)
* Enhanced maternity and paternity pay
* Health cash plan with access to discounted perks and high street discounts
* Long service awards, including free meals and free stays with your friends or family
* Employee Assistance Programme
* Discounted accommodation, food, and drink in our beautiful properties
* Pension and Life assurance
* Bespoke training programmes accessible to all
* Apprenticeships available
* An engaging & supportive work environment