About Our Client
Our client, an established entity in the professional services industry, aims to provide exceptional service and innovative solutions to their broad clientele, which spans across multiple sectors.
Job Description
* Exciting opportunity for a Client Services - Senior Manager to support the Directors in a modern office environment with a small, but growing team.
* An existing £550k varied SME and personal tax portfolio with an appetite to grow this further.
* Building and maintaining strong relationships with new and existing clients.
* Responsibility for managing the team with potential to expand over time.
* Develop, retain, and motivate junior members of staff and assist in the management of the team on a day-to-day basis.
* Lead, mentor, and act as a role model for junior team members.
* Proactively monitor and help to resolve people issues, provide constructive input to colleagues, identify and act upon own and team training and development needs, and provide support to career planning of team members.
* Proactive management of budgets, fees targets, WIP, and debtors.
* Advising on an array of practice queries when necessary.
* Act as the main point of contact within the office for clients, keeping them informed of progress in relation to all aspects of service delivery and maintaining regular contact with them.
* Review work completed by junior team members and resolve all issues.
* Ability to multi-task and complete assignments within time constraints and set deadlines.
* Work and liaise with colleagues in other offices/departments as necessary to provide high-quality client service.
* Knowledgeable of the firm's services and able to cross-sell those services into the client base.
The Successful Applicant
A successful Senior Manager should have:
* A proven track record in managing a successful accounting and finance team.
* Strong understanding of financial regulations and standards.
* Outstanding leadership and strategic planning skills.
* Exceptional communication and negotiation abilities.
* Proven experience of working in a practice environment.
* Experience in managing a client portfolio.
* A proven track record of establishing and maintaining strong client relationships.
* A proactive approach to problem-solving and delivering client solutions.
* A motivated individual who can work alone or as part of a team.
* The ability to take responsibility and use own initiative to resolve problems and issues.
* Ability to communicate clearly with colleagues and clients at all levels.
* Strong organisation and planning skills with attention to detail.
* The ability to positively embrace changes and new challenges.
What's on Offer
* An estimated annual salary range of £55,000 - £70,000.
* Opportunities for personal and professional development.
* A positive and inclusive work environment.
* Being part of a respected professional services firm in Altrincham.
We encourage all who meet the above criteria and are seeking a fulfilling role in the professional services industry to apply. Seize the opportunity to be a part of our client's success story.
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