Job Title: Customer Service Administrator Job Type: Permanent, Full Time Salary: £25,000 Location: Solihull (office based) Job Description for Customer Service Administrator: Are you customer service professional with experience within a sales office? We have an exciting opportunity to join an organization in the Solihull area; they offer a great culture with the opportunity to use your administrative skills as a keen attention to detail is required with the ability to provide an excellent customer service and process customers orders affectively and efficiently. If you have experience within a customer service, administration, or sales order processing this may be the perfect next step for you! The role is full time in the office Monday-Friday and working hours are 9-5pm (no hybrid working). Key Duties and Responsibilities for Customer Service Administrator:
* Make outgoing calls following online enquiry/registering of interest.
* Take incoming calls and solves queries effectively and efficiently.
* Communicate with customers via email remaining professional and with an excellent manner.
* Log notes on system with accurate and relevant information.
* Build rapport with customer to maximise on enquiry to conversion.
* Analytical skills to assess customer needs and provide tailored solutions
* Ability to work in a fast-paced environment while maintaining attention to detail
Skills and Experience Required for Customer Service Administrator:
* Experience within a customer service and administration position essential.
* IT proficient including the use of Microsoft office.
* Strong communication skills.
* Ability to work in a fast paced environment.