* Join a market-leading local business, backed by a global organisation with a great culture that cares!
* Work within an experienced, supportive, and collaborative team environment.
* Rewarding remuneration and perks!
If you are an exceptional and experienced leader with a passion to deliver excellent customer service, and if you can build, encourage, and support a team to reach their potential and deliver that level of customer service, we want you!
About the role:
The role entails leading the office-based customer service team and enabling the sales and operations teams in the field.
The Business Services Manager is responsible for the effective day-to-day leadership and development of the customer service teams, including recruitment, training, management, and monitoring of their activity to achieve business goals. You will enable them to support the frontline-facing operations and sales team to meet customer service and sales-specific targets and provide a high level of quality service excellence to our customers.
What we need from you:
* Display the ambition and focus required to achieve goals/objectives to deliver outstanding customer service.
* Provide practical support and encourage long-term development of others to build capability.
* Offer practical training, support, or assistance through actions and/or directions.
* Show ability to gather and make sense of large amounts of information and apply it to make business and customer-focused decisions.
* Build relationships and collaborate with other heads of departments.
* Communicate expectations and direction, inspire others to achieve objectives, and hold them accountable to high standards of performance.
* Competence in Microsoft Office Packages.
* Basic OH&S – Work Site Safety.
* At least 3 years of proven customer service skills, sales experience, and leadership ability.
* Experience in a services industry.
* Excellent verbal and written communication skills.
* A love of plants helps!
About Rentokil Initial (parent company of Posh):
At Rentokil Initial, we are proud to be the global expert in pest, hygiene, and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives, and preserve our planet every day.
From washrooms to aged care homes, to office plantscaping and classrooms – we're there, ready, bursting with passion and pride to make a positive difference for our customers and communities.
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