1. General duties Undertake a variety of administrative duties to assist in the smooth running of the RICE Centre including the provision of secretarial and administrative support to clinical staff and other members of the RICE Team. Offer exceptional customer and supporter care through delivering friendly and efficient assistance to the RICE team ensuring a positive and friendly experience for patients, families, supporters and other visitors either in person or via email or phone. Reception duties including greeting patients and visitors to the centre, answering the phones, and emails. Inputting data and producing reports from databases including the patient database and the fundraising database. Ensure waiting area and reception are kept clean and tidy To be flexible to the needs of the Centre to ensure the smooth running of the reception and Memory Clinic Establish and maintain effective communication and confidentiality of information 2. Patient records To provide medical secretarial services including word processing, filing, audio typing, photocopying and the composition of letters. To provide a fast and accurate copy and audio typing service to the centre, producing clinic letters and other documents. Maintain systems and process to ensure that patient information/data is available at the right time, that they are in the right place, and that they are complete and accurate Update patient information/data as required including once patients have been seen, ensuring notes are accurate and up to date. Maintain accurate confidential database records for all patients. Annual archiving of patient records following relevant policies and procedures. 3. General To support in the organisation of courses we run at RICE. Managing external booking for the meeting rooms, ensuring finance manager is aware of any invoices that are required. Setting up the meeting rooms when booked, and assisting with AV equipment as required.