French Speaking Technical Support Agent
Newark, Full Time, Permanent, Hybrid/Remote Working available following probation
Salary £24,800 rising to £25,800 after probation
We are seeking a French Speaking Technical Support Agent with exceptional customer service skills for our award-winning client in Newark. This is full time, permanent role and will suit somebody has a flexible attitude to working, an understanding of technology and a superb telephone manner.
THE BENEFITS
With the position of the French Speaking Technical Support Agent you will receive many benefits including:
* Birthday day off
* 28 days of holiday increasing up to 5 more with each year of the service
* Holiday buy/sell scheme (up to 3 days)
* Sick pay - increasing with the length of service
* Paid volunteer day
* Employee Assistance Program
* Hybrid working/remote working after probation
* £1,000 Salary Increase when passed 6 month probation
THE ROLE
As a French Speaking Technical Support Agent you will provide excellent levels of customer service and support, duties include:
* Offering technical support in both French and English
* Using CRM and other systems to log incidents
* Providing solutions to technical faults
* Escalating technical queries when required
* Monitor group mailboxes, ensuring all inbound queries receive a response
THE CANDIDATE
An ideal French Technical Support Agent will be driven...