Ryden is an independent, friendly and ambitious commercial property consultant with a collaborative atmosphere and a flexible, supportive environment. Headquartered in Scotland, we have over 130 colleagues working across offices in Edinburgh, Glasgow, Aberdeen, Leeds, London and Manchester.
Our approach to recruitment and our workplace culture provides equal opportunities to all. We are widening the entry points to a career with Ryden and ensuring our people are well supported as they progress. Throughout our business we maintain a strong commitment to act ethically, contribute positively to our communities and lessen our impact on the environment.
We welcome applications from individuals from all backgrounds and are committed to fostering a diverse and inclusive workplace. We provide an inclusive and accessible recruitment process. If you require any reasonable adjustments or accommodations at any stage, please let us know, and we will be happy to support you.
We know the world of work has changed and we want to ensure that there is a balance. Culture is important to us and nothing beats face time with our colleagues, but we recognise the value of flexible work patterns that work for our teams and clients.
This is an exciting opportunity to work within a small, focused and well-established team helping to manage our instructions and ensuring excellent outcomes for our clients and customers.
About the Role
The successful candidate will ensure that an excellent standard of Facilities Management service is delivered to clients through effective management of our services delivery across our portfolio including health and safety, environmental, compliance, budgetary expenditure, oversight and providing outstanding customer service. This includes:
* Building upon our business policies and processes to ensure they are effective, communicated and implemented.
* Driving the implementation of best practice across our portfolio by establishing performance metrics that promote excellence.
* Ensuring, and reporting, that our portfolio is compliant with all statutory and regulatory requirements.
* Developing and keeping a system of document control as needed to record the outcome of your function.
* Attending our portfolio as needed and ensuring it is healthy, compliant and safe. Ensuring that both Client and Company health and safety policy and process are effectively developed and implemented. That there is full and robust record keeping and further interrogating our performance and reporting as needed.
* Instructing service delivery partners within the scope of authority given to you from time to time. To be satisfied with the quality of services delivered and to discharge payments as needed day-to-day.
* Fostering a culture of excellent customer service across our portfolio and ensuring effective relationships are leveraged. To manage excellent relationships with clients, customers, our suppliers and other partners.
* Developing and managing processes that professionally discharge our team’s procurement of services according to standards that we keep.
* Ensuring optimum, efficient and value-for-money service delivery structures operate across our portfolio, balancing cost reduction with the delivery of service excellence.
* Ensuring our structures support peaks and troughs in workload and disaster recovery.
* Ensuring our service delivery partners are competent and excellent in their own delivery of services to our clients and customers.
* Identifying business risks and issues - to us, our clients and customers, adopting appropriate counter measures, in partnership with our team, to minimise downtime and exposure for both the Company and Client.
* Ensuring appropriate control measures are in place, such as audits and inspections, to ensure statutory, policy and contractual commitments are met.
* Leading financial planning and performance, including, the preparation of accurate budgets, forecasts and reporting on expenditure as needed at the end of each year.
This role would suit a motivated individual who would like to further develop their reputation in our market and who is interested in developing our systems and procedures as we progress with our ambitious agenda for growth.
Your experience and skills
Experience in facilities management or a related field within a corporate environment is beneficial.
Excellent customer service, interpersonal and communication skills.
Good knowledge of Health and Safety legislation and statutory compliance of the real estate environment, perhaps you are IOSH or NEBOSH qualified.
Strong commercial and operational acumen.
Ability to travel as required for the role (a full UK driving license is preferred but reasonable adjustments will be considered).
Benefits:
* Life assurance
* Support employees with diverse needs
* Training, career development & support for professional qualifications
* Interest free travel loans
* Cycle to work scheme & tech scheme
* Discounts on technology products, gym membership & spa days
* Remote access to GP, physio and counselling
The vacancy closes on Friday 28th March 2025.
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