Service Manager vacancy in Farnborough (018jc)
Service Manager (018jc) – Farnborough – up to £40k + Benefits
My client, who has been established for over 30 years, is seeking to recruit an additional Service Manager to join their expanding team due to an increase in demand for their Lift and Escalator Maintenance and Installation business.
You will report to the Regional Manager and play a critical role in ensuring the seamless operation and management of services. You will oversee daily operations, manage key accounts, and lead a team of professionals to meet the highest standards of service excellence.
Key Responsibilities:
1. Meetings and Coordination:
o Conduct weekly review meetings with the Regional Manager to assess performance and align on strategic goals.
o Hold weekly meetings with the Administration Manager to discuss administrative processes.
2. Operations Management:
o Daily management of the company's management system to ensure accurate record-keeping and compliance.
o Serve as the first line of escalation for clients regarding operational issues, providing swift and effective resolutions.
3. Engineering and Technical Oversight:
o Oversee the daily scheduling of engineers’ work to ensure efficient and timely service delivery.
o Schedule technical works and ensure all maintenance and installation activities meet quality standards.
4. Key Account and Client Management:
o Manage key accounts by building strong relationships and ensuring client satisfaction.
o Supervise new contract mobilization, ensuring smooth transition and implementation of services.
Qualifications and Skills:
* Strong leadership skills with the ability to manage a diverse team.
* Excellent organizational and multitasking abilities.
* Strong customer service ethics and problem-solving skills.
* Proficient in management systems and scheduling software.
* Strong communication skills, both verbal and written.
* Excellent interpersonal skills to manage client relationships effectively.
* Analytical thinking to assess and improve processes.
* Ability to manage projects and meet deadlines efficiently.
The ideal candidate should have a strong management background, able to oversee a team of 3 – 4 engineers and liaise with up to 50 clients managing up to 300 lifts in their portfolio. An engineering background would also be advantageous.
For this role, you need to live within a reasonable commute of Farnborough HQ, as you will spend 2 – 3 days in the office and the rest of the week at various client sites within the region, making this a hybrid role.
In return, they offer a starting salary of up to £40k with a potential bonus of up to 10% based on performance, a company electric car (which provides significant tax breaks), 25 days + bank holidays, and a company pension scheme.
For more information, please contact Jean-Claude Hedouin at Ex-Mil Recruitment Ltd on 0333 202 6500, or jc@ex-mil.co.uk or via the website www.ex-mil.co.uk.
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