About The Company:
OCS UK & Ireland is a leading facilities management company with a turnover of £2bn and 50,000+ colleagues. We deliver innovative, award-winning services to the public and private sectors and our mission is to make people and places the best they can be.
This role sits within our I.T. department which provides support services to the wider OCS Group and our front-line colleagues.
About The Role:
Role Overview:
The Senior Product Delivery Manager is responsible for overseeing the end-to-end delivery of Mobilisations, Acquisitions, products & applications, ensuring that they meet customer needs and business objectives. This role involves coordinating with cross-functional teams, managing timelines, and ensuring that projects are delivered on time, within scope, and within budget.
Key Responsibilities:
Functional:
Project Management:
* Develop and maintain comprehensive project plans, including timelines, milestones, and deliverables.
* Track project progress, manage risks, and implement mitigation strategies to ensure timely delivery.
* Coordinate with development, QA, and other teams to ensure seamless product delivery.
Stakeholder Management:
* Act as the primary point of contact between the product team and stakeholders.
* Communicate project status, risks, and issues to stakeholders and executive management.
* Gather and prioritise requirements from stakeholders to ensure product alignment with business goals.
Team Coordination:
* Lead and motivate cross-functional teams to deliver high-quality products.
* Facilitate daily stand-ups, sprint planning, and retrospectives in Agile environments.
* Ensure effective collaboration and communication among team members.
Quality Assurance:
* Ensure that products meet the required quality standards before launch.
* Work closely with QA teams to define and implement testing strategies.
* Oversee the resolution of any issues or bugs identified during testing.
Process Improvement:
* Identify and implement process improvements to enhance product delivery efficiency.
* Analyse and report on delivery performance, using metrics and KPIs to drive continuous improvement.
* Stay up to date with industry best practices and integrate them into the delivery process.
Budget Management:
* Manage project budgets, ensuring that expenses are within approved limits.
* Monitor and report on budget performance, identifying and addressing variances.
Customer Focus:
* Ensure that product delivery aligns with customer needs and expectations.
* Gather and analyse customer feedback to inform future product development.
* Collaborate with customer support teams to address post-launch issues.
General:
* Avoid conflict of interests between personal interests and the interests of the UK & Ireland group.
* Exercise independent judgment, reasonable care, skill and diligence when carrying out their duties.
* Act in good faith and promote the long-term success of each company within the UK & Ireland group for the benefit of all members and wider stakeholders.
* Adhere to and promote the UK & Ireland group’s policies on equality & diversity, information security, health and safety and data protection in the performance of their duties and the management of the people reporting into them.
* Support and promote the UK & Ireland group’s sustainability plans and policies, including the Carbon Management Plan, and carry out duties in a resource effective way, recognizing the shared responsibility of minimizing negative environmental impacts wherever possible.
Qualifications & Experience:
Necessary:
* Proven track record of delivering complex projects on time and within budget.
* Strong project management skills with the ability to manage multiple projects simultaneously.
* Excellent communication and interpersonal skills.
* Ability to work effectively with cross-functional teams.
* Strong problem-solving and analytical skills.
* Proficiency in project management tools (e.g., Jira, Trello, MS Project).
Desirable:
* PMP, PRINCE2, or Agile/Scrum certification is a plus
* Minimum of 5 years of experience in product management, project management, or a related role
Core Expectations:
* Show flexibility in working arrangements to ensure that a high level of service is delivered.
* Self-motivated and able to work effectively in a fast-paced environment.
* Have a positive and focused attitude when dealing with all colleagues.
* Be able to take personal responsibility.
* Have a flexible and positive attitude towards work.
* Be keen to continuously improve own learning and development.
* Support and embed the UK & Ireland group’s corporate values.
How to Apply:
If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
#J-18808-Ljbffr