BUSINESS FUNCTION: Customer and Commercial GRADE: RO2 SALARY : £24,085 rising to £25,242 per annum after 6 months ROLE TYPE: Onsite HOURS : 35 per week Are you a people person who thrives in a fast-paced environment? Do you enjoy being on the move, making a real difference, and ensuring fairness for all passengers? If so, we’d love you to join our Revenue Protection Team as a Revenue Officer With over 100 million passengers travelling with us each year, your role is essential in making sure everyone plays fair when using our services. You’ll be at the heart of our network, helping to prevent fare evasion and ensuring that our customers travel with confidence. What You’ll Be Doing As a Revenue Officer, you’ll be out and about across our network, both on trains and at stations, where you will: Deliver exceptional customer service while ensuring fair travel for all passengers. Handle travel irregularities such as Unpaid Fare Notices, Travel Incident Reports, and Penalty Fares. Work closely with Train Conductors to find the most effective ways to protect revenue and support customers. Apply Railway Byelaws, rules, and regulations in a fair and professional manner. What We’re Looking For We need someone who is: Confident and approachable, with great people skills. Able to handle challenging situations with professionalism and a calm approach. Proactive and able to think on their feet. A strong communicator, able to explain things clearly to passengers. Committed to fairness and integrity, ensuring all passengers are treated with respect. If you’re looking for a role where no two days are the same, where you’ll meet new people and make a real impact, then this could be the perfect opportunity for you. What’s in it for you? At Northern, we don’t just value our people—we go the extra mile to support them. Here’s a taste of what you can look forward to: Free Travel: Unlimited free travel for you, your partner, and your dependents on Northern services. Plus 75% discount on other networks in the UK and Europe. Generous Pension Scheme: We top up your contributions by 1.5 times. Enhanced Family Benefits: We offer 9 months of full pay for maternity leave and 2 weeks for paternity leave. Cycle to Work Scheme: Save up to 42% on a bike and spread the cost. Exclusive Discounts: From shopping to wellbeing, Northern Perks has you covered. Holiday Purchase Scheme: Buy up to 5 extra days of annual leave. Employee Assistance Programme: 24/7 support for family, lifestyle, and more. You can find out more here Why Northern? We’re more than just a train operator. We’re the heartbeat of the North - connecting communities, creating opportunities, and driving sustainable growth. With 2,500 trains running daily, we’re on a mission to improve rail travel and enhance the customer experience while protecting the environment. Back in 1825, the first passenger train set off in the North of England, after which rail quickly spread across the globe - and this year, we’re celebrating 200 years of the modern railway. As we look back on the historic events that led us here, we also look towards the future as we move into the era of Great British Rail. Join us at this pivotal moment in rail history and play your part in our journey. Building an inclusive work environment We’re actively building diverse teams and we welcome applications from everyone. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if you meet the minimum criteria for a job. Please note that Northern reserves the right to close recruitment for this role before the published closing date, if high volumes of applications are received.