JOB DESCRIPTION
Bioquell, an Ecolab company, is a world leader in providing high-tech bio-decontamination equipment and services within healthcare, life sciences and military environments. Our unique low temperature, residue-free hydrogen peroxide vaporization (HPV) technology has been proven to provide rapid, repeatable, safe and reliable eradication of microbiological pathogens from rooms and other interior spaces.
The role of Bioquell Service Engineer, within part of Ecolab’s Life Science Division. You will be responsible for the service, installation, breakdown, repair, and calibration of a wide range of innovative bio-decontamination equipment, utilised within life sciences, healthcare and pharmaceutical environments.
The role will report into the Support Services Manager and be part of a team of UK and Irish engineers. The quality and care that we put into our products and services saves lives, and a key part of this role is delivering a great customer experience; the ideal candidate will demonstrate experience in a customer facing role. Our customers expect great service and we’re focused on providing exceptional products combined with a world-class level of aftercare.
What you'll do
1. Carry out planned maintenance and breakdown calls on customer’s equipment, in accordance with company procedures.
2. To liaise with the Service Department daily to determine programme of work.
3. To carry out all Contract Servicing as arranged with the service scheduler ensuring that the most cost-effective work programme is carried out.
4. Follow product service, repair, and installation method statements.
5. To carry out all installation in accordance with the relevant British and European Standards, following all safety guidelines and instructions issued as agreed with the client.
6. Record all information of work carried out electronically or on the appropriate Service Report, ensuring the customer or authorised representative approves the work completed as acceptance that work has been carried out to their satisfaction.
7. Forward service report forms to head office daily in accordance with administration procedures, to enable invoices to be raised.
8. To prepare and submit accurate weekly details of time worked and expenses incurred in the fulfilment of the work in accordance with company procedures.
9. To carry out work anywhere in the UK or abroad as required.
10. Act as an Ecolab representative with their customers
What you'll need
11. Full UK driving licence and valid passport essential
12. Demonstrate a proven track record in servicing and maintaining electro-mechanical systems and products as well as strong technical diagnostic skills.
13. Good communication and organisational skills are essential as is the ability to work autonomously or as part of a team.
14. Good written and verbal communication skills and the ability to interact well with overseas distributors and customers
15. Strong background in electro-mechanical /electronic principals, ideally qualified to HND/HNC level or equivalent
Hours of Work
16. Standard working hours are Monday – Friday: 08:00 to 5:00pm
What's in it for you
17. 4% Flex-Fund
18. 25 days holiday -option to increase to 30 days
19. 7% Employer pension contribution (min. 3% employee contribution)
20. 3x salary Life Assurance -option to increase up to 8x salary
21. Bonus schemes
22. Employee Assistance Program (debt management, family relations, health problems or career advice)
If you are excited about this opportunity, don’t be put off by all the experiences and qualifications in our job descriptions, we encourage you to apply anyways. You never know you could be just the right candidate for this position or for other roles.
Our Commitment to Diversity and Inclusion
At Ecolab, we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every associate can grow and achieve their best. We are committed to fair and equal treatment of associates and applicants. We recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.
In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA). Our goal is to fully utilize minority, female, disabled and covered veteran individuals at all levels of the workforce. Ecolab is a place where you can grow your career, own your future and impact what matters.
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Our Commitment to Diversity and Inclusion
Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. Our goal is to fully utilize minority, female, and disabled individuals at all levels of the workforce. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.