Job Summary
Job Description
What is the opportunity?
The Client Controls team, which is part of the Chief Administration Office (CAO), is responsible for making a significant contribution to efficient delivery of the Wealth and Investment propositions and services and for mitigating operational risk.
We play a key role in supporting the client-facing teams by triaging business risks, operating events, and emerging risks that can limit business productivity, efficiency, and overall performance. We do this via data analysis, implementation of new controls, and ongoing monitoring and education.
What will you do?
* Identify, analyse and mitigate the Operational Risk Issues across the Client Facing teams.
* Develop process enhancements and process outcomes.
* Proactively sample processes and understand effectiveness of controls to identify opportunities for improvement.
* Design control-based solutions to drive down KRIs, including CASS breaches and Operational Events.
* Preparation for meetings, focus groups, production of meeting materials and other initiatives.
* Monitor key KRIs, Management Information and other data, as required.
* Organise and deliver targeted training for Client Facing Teams across multiple office locations, where required.
* Ensure timely delivery of expected outcomes.
What do you need to succeed?
Must-have
* An understanding of Risk.
* Good standard of written and spoken English, including report writing.
* Good numerical and MS Office 365 skills.
Nice-to-have
* Experience within the financial services sector, ideally within a wealth/asset management environment.
What is in it for you?
We thrive on the challenge to be our best - progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
* Leaders who support your development through coaching and managing opportunities.
* Opportunities to work with the best in the field.
* Ability to make a difference and lasting impact.
* Work in a dynamic, collaborative, progressive, and high-performing team.
* Flexible working and hybrid options fully supported.
Agency Notice
RBC Group does not accept agency resumés. Please do not forward resumés to our employees, nor any other company location. RBC Group only pays fees to agencies where they have entered into a prior agreement to do so and in any event does not pay fees related to unsolicited resumés. Please contact the Recruitment function for additional details.
Job Skills
* Commercial Acumen
* Critical Thinking
* Customer Relationship Management (CRM)
* Long Term Planning
* Results-Oriented
Additional Job Details
Address: 32 GALLOWGATE: NEWCASTLE UPON TYNE
City: Newcastle upon Tyne
Country: United Kingdom
Work hours/week: 35
Employment Type: Full time
Platform: WEALTH MANAGEMENT
Job Type: Regular
Pay Type: Salaried
Posted Date: 2024-12-16
Application Deadline: 2025-01-05
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above.
Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients, and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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