Company Description
Joinus at Accor,wherelife pulseswithpassion!
As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition: tokeepinnovatingandchallengingthestatus-quo.
Byjoiningus,youwillbecomeaHeartist,becausehospitalityis, first andforemost, aworkofheart.
Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!
Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.
Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning, tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet.
Hospitalityisaworkofheart,
Joinus andbecomeaHeartist.
Job Description
Assistant Groups Reservations Manager
As an Assistant Groups Reservations Manageryou will be responsible for all groups bookings and assisting with the day-to-day operation of the Reservations department ensuring that all systems and procedures identified in the reservations process are completed.
Your key duties will be as follows:
* Responsible for all group bookings, from initial inquiry to finalization, ensuring correct pricing, exceptional service and satisfaction throughout the process.
* Build and maintain relationships with key clients, including corporate accounts, event planners, and travel agents, to drive repeat business.
* Track and report on groups sales performance, including booking trends, updates, any historical patterns and circumstances which may negatively impact availability/ revenue during groups review meetings with Front Office, Revenue and Sales teams.
* Proactively monitor upcoming events, conferences to identify potential group sales opportunities.
* Provide leadership, guidance, and support to the reservations team, fostering a positive and collaborative work environment.
* Oversee the day-to-day operations of the reservations department, ensuring efficient and effective workflow processes.
* Support the training and development of reservations staff to enhance their skills and performance.
Qualifications
* Experience in hotel reservations or a similar role, with at least 1 year in a supervisory position.
* Detail-oriented with strong problem-solving skills.
* Positive can-do attitude, with the ability to work both independently and as part of a team.
* Excellent communication and interpersonal skills.
* Confident and engaging telephone manner.
* Working knowledge of OPERA CLOUD PMS system is preferred.
* Proficiency in Microsoft Office systems.
Additional Information
* Salary £31,000annually.
* Employee discounted rates in Accor Hotels worldwide.
* Excellent training and development opportunities within the hotel and throughout Accor worldwide.
* Complimentary meals on duty.
* Recommend a Friend bonus.
* Cycle to Work Scheme.
* Further discounts in Accor properties worldwide, brands include Fairmont, Raffles, Sofitel, Pullman, MGallery, Novotel, Mercure and Ibis.
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