Mersey and West Lancashire Teaching Hospitals NHS Trust
Lead Employer are seeking to appoint a Team Manager to manage a Lead Employer Operational Support Team. The post is permanent.
Ideally, a working knowledge of the Lead Employer model and/or an understanding of the Resident Doctor Terms and Conditions of employment would be required and previous experience of dealing with a range of employment services queries is essential.
Data analytics and experience of interpreting and manipulating information in Microsoft Excel would be advantageous.
Interview Date - 28th January 2025
Main Duties of the Job
Working with the Employment Services Management Team, the Employment Services Team Manager will ensure the provision of a comprehensive, efficient, and responsive HR Team. The job holder is required to ensure that all non-standard cases and situations are managed effectively.
With experience in team and time management, the post holder will ensure that all people issues are dealt with in an effective and respectful manner, and will be responsible for conducting 1:1s, appraisals, and where appropriate, managing grievances, disciplinaries, capability issues, long-term sickness, or other attendance management issues.
You will perform a variety of employment service-related functions managing a team of Administrators and Senior Administrator/Team Leaders to ensure the delivery of accurate and timely resolution to queries for our stakeholders in line with our regional Service Level agreements.
Resilience and self-motivation will be a major part of this role along with a flexible approach to effectively undertake the duties in a professional and efficient manner.
About Us
The Mersey and West Lancashire NHS Trust delivers acute hospital care, intermediate care, community, and primary care services to a population of over 600,000 people with a combined workforce of around 9000 dedicated and skilled staff from 17 locations including Whiston, Southport & Formby, St Helens, Ormskirk, and Newton hospitals.
The Trust provides regional services for burns, plastic surgery, and spinal injuries to more than 4 million people across Mersey and West Lancashire, Cheshire, the Isle of Man, and North Wales.
Our Vision is to deliver 5 Star Patient Care:
* CARE that is evidence-based, high quality, and compassionate
* SAFETY that is of the highest standards
* COMMUNICATION that is open, inclusive, and respectful
* SYSTEMS that are efficient, patient-centered, and reliable
* PATHWAYS that are best practice and embedded, but also respect the individual needs of patients
Our Achievements Include:
* Trust rated Outstanding by CQC Inspection August 2018
* Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
* Awarded National Preceptorship Accreditation (2023) for our Nursing & AHP Preceptorship Programme
Job Responsibilities
KEY DUTIES
* To manage activities of Employment Services Teams.
* Work with Team Leaders to plan and prioritise team service plans.
* Ensure the day-to-day delivery of service by the Team Leaders.
* Monitor and manage timekeeping, attendance, and conduct and undertake any necessary actions in line with service policy with the assistance of the Team Leaders.
* Support the Team Leaders with regular communication and planning meetings.
* Ensure ES teams are fully briefed on all policies and relevant practices including NHS pre-employment standards.
* Provide guidance to the ES teams with more complex queries such as pay protection or rotational issues.
* Support individuals' continuous development through 1:1s and appraisals.
* Ensure team members' compliance with the Trust's requirements for training including delivery of training to the team on policies and processes specific to the department.
* Work with Case Management Team and ES Teams to support the management of attendance to achieve a reduction of sickness absence for Doctors in Speciality Training.
HR Service Delivery
* Ensure that all enquiries to the department from both internal and external parties are handled effectively and efficiently, e.g., resident doctors, staff, and managers.
* Support staff in the interpretation of recruitment policies and procedures including pre-employment checks.
* Refer complex or highly sensitive matters to the Operations Manager.
* Work with all ES Team Managers to ensure resources are effectively managed within each team and undertake recruitment as required.
* Contribute to the continuous improvement in the efficiency and effectiveness of the HR Directorate.
* Work with the Operations Manager to seek customer service feedback from the service users and make recommendations for further improvements on the employment process.
* Assist users/managers in considering how they can optimise the workforce information available.
* Maintain monitoring systems including responsiveness and customer service standards.
* Investigate complaints about employment services when required, providing feedback to complainants, and implementing any necessary changes to aid service improvement.
* Provide regular management information to Management Team on all aspects.
* Maximise the performance of the Teams dealing with any shortfalls and performance issues that arise as a consequence.
Governance Compliance:
* Ensure ES teams are compliant in all areas such as woven report, reconciliation reports, and provide assurances to the ES management team.
* Ensure paper-based and electronic record and filing systems are maintained in accordance with the Trust Information Governance and Record Management policies.
* Implement and monitor Trust compliance with Data protection, Freedom of Information, Equality & Diversity, Equal Opportunities, and other HR related legislation as appropriate.
* Ensure all evidence is being stored appropriately for NHSLA, UKBA, and CQC assessments.
* Ensure data protection and confidentiality is maintained.
* Ensure all staff are recruited in line with Trust recruitment policies and procedures and ensure pre and post checks are processed. Escalate to the Operations Manager when appropriate.
Operations Management:
* Monitor and control service standards within the ES Teams, review on an ongoing basis and put forward process improvement recommendations.
* Manage first level grievance hearings, disciplinary investigations or hearings, capability hearings, attendance management stage and level hearings, long-term sickness absence consultations etc., escalating where necessary to the Operations Manager.
* Manage attendance management, in a timely manner undertaking return to work interviews, or for basic return to work interviews delegate to the Team Leaders.
* Ensure stakeholders comply with recruitment and employment best practice, legislation, and contractual obligations.
* Contribute to the design and implementation of administrative policies and procedures to ensure the smooth running of the service.
* Highlight and report service requirements, workforce resource, and workload impact.
* Liaise with the Operations Manager on a regular basis to identify and plan the service to ensure the Trust's needs are met.
* Ensure the integrity of Medical Workforce, HR & Recruitment systems by accurate and timely inputting of relevant information.
* Develop and maintain HR systems, e.g., recruitment databases and ESR.
* Work in partnership with the Workforce team to continuously improve management reports.
* Monitor accuracy of data entry and take action to ensure standards are maintained.
* Attend internal/external meetings as directed by the Employment Services management team.
* Support and provide input to ongoing projects for ES improvements.
CLINICAL & PROFESSIONAL RESPONSIBILITIES
* Maintain Professional Registration as applicable.
* Adhere to relevant Code of Practice of Professional body.
LINE MANAGEMENT/SUPERVISORY RESPONSIBILITIES
* Line management and supervisory responsibility for ES Team members.
* Includes appraisals, one-to-ones, ensuring compliance with mandatory training, coaching & mentoring, performance management.
RESEARCH & AUDIT
* Responsible for the audit and assurance of the Safer Employment Policy.
Person Specification
Qualifications
* Educated to degree level and/or equivalent qualification and/or equivalent relevant work experience.
* CIPD qualified or equivalent experience or a willingness to work towards CIPD qualification.
* Evidence of continuing professional development.
* Employment Law Qualification.
Knowledge
* Operational HR experience gained within a unionised environment including recruitment experience.
* Experience of managing staff.
* Employee Relations experience.
* Experience of working in a HR role in the NHS or public sector organisation.
* Experience of HR across more than one area of expertise e.g. employee relations, recruitment, organisational development.
Skills
* Knowledge of employment law and HR best practice.
* Ability to analyse and interpret HR statistics.
* Competent user of Information Technology.
* Knowledge of Disciplinary, Grievance, Attendance Management, and Capability policies and procedures.
* Understanding of terms and conditions of contracts of employment.
* Ability to challenge ways of working.
* Ability to plan effectively and work to tight deadlines.
* Knowledge of TUPE legislation.
* Knowledge of capacity/resource planning.
* Good understanding of the challenges affecting the NHS.
* Ability to effectively manage team performance.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer Name
Mersey and West Lancashire Teaching Hospitals NHS Trust
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