Job summary Closing Date: 13 March 2025 (this may change dependent on response) Shortlisting to take place after closing date: commencing 14 March 2025 Interview expected to take place in the week following shortlisting: commencing 18 March 2025 An exciting opportunity has arisen for a motivated and enthusiastic individual to join our Maternity Admin Team in the role of a Band 3 Senior Administrator. The successful applicant will provide administrative and clerical support across the service. This includes supporting the Team Manager in dealing with complex issues, booking appointments, booking patient transport and interpreters and updating our Electronic Patient Record as necessary. The successful applicant will act as a point of reference offering expertise and guidance to other team members in relation to tasks required by the Obstetric and Midwifery Team. You will be responsible for training and supervision of the admin team, trainees or temporary staff as appropriate. The successful applicant will deal with telephone calls from the public, staff and other Health Care Providers. The successful candidate will be a highly motivated and hard working person who can undertake this fast paced and demanding role. Main duties of the job The job holder will provide administrative and clerical support across the service handling the more complex issues and ensuring that all patient referrals, outpatient appointment, clinic changes and urgent return bookings are actioned in accordance with the Patient Access Policy. The job holder will act as a point of reference offering expertise and guidance to other team members in relation to tasks required by the Obstetric and Midwifery team ensuring that they are dealt with accurately, in a timely, polite and courteous manner. The job holder will deal with telephone calls regarding appointments from patients, staff, and other Health Care Providers, ensuring that they are dealt with accurately, in a timely, polite and courteous manner. The job holder will have extensive involvement with Clinicians and Service Managers to ensure patients are treated in accordance with the Trust's policy and procedures. The job holder will be expected to contribute to the daily delivery of the services by ensuring all tasks required by the Clinicians and Service Managers are completed in as timely and efficient manner as possible. The jobholder will be responsible for the training and supervision of the admin team, trainees or temporary staff as appropriate. About us Bradford Maternity Service is a dynamic service that supports the women of Bradford through the journey of pregnancy and birth. We are a busy, acute unit with many challenges and we need the support of our multidisciplinary work force to enable a high standard of care to be provided. This is a hospital based post working in our Maternity Unit. Bradford Teaching Hospitals NHS Foundation Trust employ just over 5,200 staff, serving a population of around 500,000. We also have the third-largest membership base in the country. We currently operate over two main sites; the Bradford Royal Infirmary provides the majority of inpatient services, and St Luke's Hospital provides outpatient and rehabilitation services. As a teaching hospital, the Foundation Trust is at the forefront of research and development in healthcare. This promotes a culture of learning and professional development that ensures that all doctors, nurses and other healthcare professionals practice the highest clinical standards Date posted 27 February 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year per annum (pro rata) Contract Permanent Working pattern Part-time Reference number 389-25-7009717 Job locations Bradford Teaching Hospitals Bradford BD9 6RJ Job description Job responsibilities Please see detailed Job Description and Person Specification attached to this advert for more information. Job description Job responsibilities Please see detailed Job Description and Person Specification attached to this advert for more information. Person Specification Experience Essential Extensive experience/knowledge of computers, data input and word processing. Experience of working with the 18 week referral to treatment policy and outpatient and inpatient policies and ensuring that service quality is maintained. Experience of handling complex processing issues where detailed data and process understanding is required in order to take corrective action Experience of working face to face and/or telephone contact with the general public including the handling of complaints and complex calls. Experience of providing guidance to other team members on the processes and policies being executed by the team. Experience of offering suggestions for improving own or team working practices. Previous NHS experience. Previous clerical experience working in an NHS appointment booking service and for providing an excellent level of customer service. Qualifications Essential A Levels Educated to NVQ level 3 Certificate in Management or other supervisory /management qualification. Evidence of on-going personal development. Skills Essential Excellent written and verbal communication skills with the ability to exchange detailed and complex information in a straightforward manner. Professional telephone manner and ability to handle complex calls and potential complaints in a positive professional manner. Ability to work on own initiative whilst under pressure, including working to tight deadlines and prioritising work effectively. Keyboard skills and computer skills including Microsoft Office packages Knowledge Essential Knowledge of the NHS Constitution, Patient Access Policies and the 18-week Referral to Treatment policies and their application. Knowledge of Patient Administration System (or equivalent system). Understanding of the HR policies and process and their application within a team setting. Person Specification Experience Essential Extensive experience/knowledge of computers, data input and word processing. Experience of working with the 18 week referral to treatment policy and outpatient and inpatient policies and ensuring that service quality is maintained. Experience of handling complex processing issues where detailed data and process understanding is required in order to take corrective action Experience of working face to face and/or telephone contact with the general public including the handling of complaints and complex calls. Experience of providing guidance to other team members on the processes and policies being executed by the team. Experience of offering suggestions for improving own or team working practices. Previous NHS experience. Previous clerical experience working in an NHS appointment booking service and for providing an excellent level of customer service. Qualifications Essential A Levels Educated to NVQ level 3 Certificate in Management or other supervisory /management qualification. Evidence of on-going personal development. Skills Essential Excellent written and verbal communication skills with the ability to exchange detailed and complex information in a straightforward manner. Professional telephone manner and ability to handle complex calls and potential complaints in a positive professional manner. Ability to work on own initiative whilst under pressure, including working to tight deadlines and prioritising work effectively. Keyboard skills and computer skills including Microsoft Office packages Knowledge Essential Knowledge of the NHS Constitution, Patient Access Policies and the 18-week Referral to Treatment policies and their application. Knowledge of Patient Administration System (or equivalent system). Understanding of the HR policies and process and their application within a team setting. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Bradford Teaching Hospitals NHS Foundation Trust Address Bradford Teaching Hospitals Bradford BD9 6RJ Employer's website https://www.bradfordhospitals.nhs.uk (Opens in a new tab)