We are looking for an enthusiastic administrator who has excellent organisational, multidisciplinary and communication skills. The candidate's key responsibilities: (this list is not exhaustive). If you are looking for an exciting and rewarding position working both directly with patients and also as part of the Health and Wellbeing team, we can offer you a friendly, experienced working environment with excellent support from the Clinical director and the PCN Practices. If you are interested in the Care Coordinator role we would love to hear from you.
Job type: Permanent. x1 Full time. 37.5 hours per week. Monday - Friday and x1 part time, 22 hours per week, Monday - Friday
Salary: Up to £27,597 WTE (pro-rata to 22 hours).
Main duties of the job
Care Coordinators provide extra time, capacity, and expertise to support patients in preparing for or in following-up clinical conversations they have with primary care professionals. They will support the Clinical directors in coordinating all key activity including improving access to services, providing advice and information and ensuring health and care planning is timely, efficient and patient-centered. They will work closely and in partnership with the Social Prescribing Link Workers and support delivery of the comprehensive model of care to reflect local priorities, health inequalities or population health management.
About us
South Warwickshire GP Federation (SWGP) is made up of 31 practices from areas including Warwick, Leamington Spa, Stratford Upon Avon and Kenilworth. We work together to deliver enhanced services for the 300,000 patients we cover, as well as improving working practices for our staff.
SWGP are recruiting for a Care Coordinator on behalf of the Leamington PCN.
Croft Medical Centre - Calder Walk, Royal Leamington Spa, Leamington Spa CV31 1SA.
Warwick Gates Family Health Centre - Cressida Close, Heathcote, Warwick CV34 6DZ.
Whitnash Medical Centre - 110 Coppice Road, Leamington Spa CV31 2LT.
Cubbington Road Surgery - 115 Cubbington Road, Leamington Spa CV32 7AT.
Job responsibilities
Management of medical records and clinical correspondence.
* Ensure that patient records are accurately maintained.
* Scanning of clinical correspondence into our clinical systems.
* Ensure that clinical correspondence is received and processed in an accurate and timely manner through the Docman system.
* Active document management, reviewing clinical correspondence before electronically work flowing to the GPs.
* Ensure correspondence, reports, results etc. are filed in records.
Screening and Recalls
* Ensure familiarity with all appointment systems including regular and incidental variations.
* Book appointments and recalls ensuring sufficient information is recorded to enable retrieval of the medical record.
* Proactively contact patients to invite them for cancer screening programmes, immunisations and long-term condition reviews.
Administrative support
Provide administrative support to members of the primary healthcare team in the following areas ensuring appropriate practice records are kept up to date:
* Cytology (smears)
* Seasonal and targeted Immunisation recalls
* Private medical insurance reports
Creation of patient searches (in EMIS, our clinical system) to support the coordination of project work across the hub.
Able to build relationships with ARRS staff, service users and allied professionals in member practices; to help identify patients who could be referred to other health care professionals within the PCN to help improve PCN efficiencies.
Provide coordination and navigation to patients across the PCN (Primary Care Network). Help people to manage their needs through answering queries, signposting to available services, and ensuring that people have good quality written or verbal information to help them make choices about their care.
Support delivery of the comprehensive model of care to reflect local priorities, health inequalities or population health management. Holistically bring together all of a person's identified care and support needs, and explore options to meet these using all available services and resources.
Person Specification
The candidate will ideally: (this list is not exhaustive):
* Be able to communicate effectively in person, over the phone and via electronic means.
* Ability to prioritise and finish work tasks in a timely manner.
* Be proficient with computers to complete administrative functions.
* Be willing to adapt, develop and learn in an ever-changing NHS landscape.
* Be able to work proactively, ensuring support is provided for Medicines Management Team.
* Be agile and able to remain calm and focused under pressure.
* Have proven experience working within a pharmacy/ GP setting.
* Have experience working on improvement projects.
* Have experience collaborating with multi-disciplinary teams.
Essential Personal Qualities
* Polite and confident - excellent people skills.
* Flexible and cooperative.
* Motivated and initiative-taking - ability to use initiative and judgement.
* Sensitive and empathetic in distressing situations.
* Ability to work under pressure.
* Ability to work effectively in a progressive environment.
* Ability to enhance and maintain a positive working environment.
* Work effectively and enthusiastically within a large team of healthcare professionals or own initiative.
* Able to work to policies and procedures, including confidentiality, safeguarding, lone working, information governance, and health and safety.
* Understanding of when appropriate or necessary to refer people back to other health professionals or members of the team.
* Able to listen, empathise and provide person-centred support in a non-judgemental way.
* Good standard of education with excellent literacy and numeracy skills.
* Demonstrable commitment to professional and personal development.
* Administrative and or Office Management qualification.
* Experience of collaborating with multidisciplinary teams.
* Proven experience working within a pharmacy/GP setting.
* Experience of coordinating meetings, producing agendas and minutes.
* Experience of data collection and provide monitoring information.
* Experience of supporting patients, their families and carers in a similar role.
* Experience of working in a health care setting.
* Experience of working in multi-disciplinary teams.
* Experience of successfully implementing projects.
* Experience of workforce planning.
Essential skills
* Excellent communication skills (written, oral and presenting).
* Ability to prioritise, delegate and work to tight deadlines in a challenging environment.
* Effective time management (Planning & Organising).
* Ability to network and build relationships.
* Proven analytical skills.
* Experience of IT systems which include EMIS web and Docman 10.
Other Requirements
* Hep B, MMR and Covid vaccinations where required.
* Be flexible with requirements to travel.
* Disclosure and Barring Service Check.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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