LSH Auto is currently seeking a motivated Service Advisor to join our dynamic team at our dealership in Whitefield. As a Service Advisor, you will be the face of our service department, responsible for providing outstanding customer service and ensuring a smooth repair process for our clients.
Your key responsibilities include:
* Welcoming customers and managing service appointments efficiently
* Documenting customer concerns and vehicle issues accurately
* Providing customers with clear and detailed cost estimates for services
* Coordinating with technicians to ensure timely and quality service delivery
* Updating customers on the status of their vehicles and addressing any queries
* Resolving customer issues and complaints with professionalism
Requirements
The ideal candidate should have:
* Previous experience as a Service Advisor in the automotive industry
* Exceptional communication and interpersonal skills
* Strong organisational skills and attention to detail
* Knowledge of automotive products and repair services
* The ability to work effectively in a fast-paced environment
* Familiarity with service department software
* A valid UK driver's licence
If you are passionate about customer service and looking to grow your career with a leading automotive group, we encourage you to apply!
Benefits
• Colleague Referral Scheme (£500 - £1000)
• A range of Mercedes Benz training and leadership programmes
• Platinum Plus Rewards Scheme
• Colleague Car Purchase Scheme
• Eye care Vouchers
• Life Assurance (4 x annual salary)
• 31 days holiday (including bank holidays), rising to 38 days with length of service
• Wellbeing Support
• Company Pension
• Full uniform