Role Title: Network Services & Routing (NSR) Collaboration Engineer
Duration: contract to run until 10/09/2025
Location: Barrow-in-Furness. Hybrid, 3 on site 2 at Home
Clearance required: Active Security Clearance (SC) is essential
Role purpose/summary
An exciting opportunity to work as part of a growing End User Services UK department supporting multiple high profile clients. The role of Exchange/Collaboration Engineer will be a forward-thinking position, across a broad range of work tasks across Collaborative Systems/Applications, Standard Operating Environments using standard support Toolsets, processes and managing the Enterprise Systems.
Your role
1. Undertaking performance monitoring, tuning, fault diagnosis, incident, and request resolution.
2. Support and manage scheduling of Project work tasks and liaise with Project Managers to achieve planned deliverables.
3. Undertake Problem Management tasks.
4. Able to coordinate incident, problem and requests queues, involving other team resources as required.
5. Troubleshoot and support SOE to achieve BAU SLA commitments.
6. Collaborative Applications build and configuration as per LLD.
7. Produce working documentation re Toolset or service configuration.
8. Involvement in new IT Infrastructure projects.
9. Expected to work a reasonable a...