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Customer Executive | Bolton | Full time - Permanent | £28,000+ Depending on experience
Your new company: A leading construction company is seeking to recruit a Customer Executive to work within their open office team. This company is searching for a confident communicator who is professional, able to work well under pressure, and contribute within a small team. This role is office-based in Bolton, offering career progression, self-development, and other great benefits. Standard working hours are Monday – Friday; 9:00am – 5:00pm with a 30-minute lunch break. There can be some flexibility around this if required for the right candidate.
Your new role: As Customer Executive, you will be expected to support the wider office team, which will include:
* Administration support
* Customer service support via email, telephone, and sometimes face-to-face.
* Building strong relationships by acting as a liaison between contractors and residents.
* Overseeing maintenance requests and updating systems information for the Service Manager.
* Organising property viewings (virtual and in-person) for potential residents.
* Arranging move-ins, property tours, and providing information.
* Processing agreements, renewing tenancies, and collecting holding fees.
* Managing property inventories, inspections, and updates to our CRM system.
* Assisting in planning and running community events.
* Being the first point of contact for enquiries.
What you'll need to succeed: In order to be successful in securing this position, you should have:
* Excellent verbal/written communication skills.
* A professional and pleasant friendly tone over the phone to clients and customers.
* Proactive, motivated, and a good teamwork ethic to progress.
* Ability to multitask, prioritise, and manage time effectively.
* Taking the initiative to solve problems and get things done.
* Ability to adapt to change and thrive in a fast-paced environment.
What you'll get in return: In return, you will be paid a competitive annual salary of £28,000 depending on experience, plus an annual company bonus, depending on profit.
* You will be joining a successful growing business during an exciting period.
* Along with 27 days of annual leave, plus bank holidays.
* Company pension contribution.
* Social events throughout the year.
* Modern offices with a small friendly working environment.
* Career progression and development.
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