Looking for a hybrid role with a global organisation?
A welcoming environment that can provide career progression?
Benefits:
* 25 days holiday + bank holidays
* Pension scheme match up to 7%
* Free Parking
* WFH 2-3 days a week
* Learning and Development support
* Employee recognition schemes
The Role:
* Act as the first point of contact for customer inquiries, ensuring a smooth and efficient order process from receipt to delivery.
* Enter customer and purchase orders onto the existing ERP system and provide timely acknowledgments.
* Provide regular updates to customers on the progress of their orders.
* Expedite sales orders through internal processes and resolve any issues promptly to avoid impacting customer service or product delivery.
* Collaborate with the Territory Sales Manager to support customer needs and enhance satisfaction.
* Compile quotations via CRM (Salesforce) for specific enquiries related to Energy products and IAQ parts.
* Maintain the existing customer database and manage stock count and SIOP reviews.
* Produce reports detailing outstanding orders and work with team members to continually improve processes and customer satisfaction levels.
You:
* Proven experience in a sales admin/coordinator role.
* Experience in a manufacturing/engineering company and knowledge of ERP SAP – SAP 4 Hana and CRM (preferably Salesforce).
* Knowledge and experience of working with an ERP system.
* Comfortable working on multiple projects simultaneously.
* Excellent MS Office/ERP skills and a high level of English communication skills including face-to-face, telephone, and written.
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