Job summary We are offering an exciting opportunity for an experienced and enthusiastic person to support the Child and Adolescent Mental Health Team. This post is based at Harvey House. This is an exciting opportunity for enthusiastic and motivated individuals to join a community based children's mental health service and work as part of a multi-disciplinary team. This team includes psychological therapists, nurses and psychiatrists. The post holder must be able to provide efficient administrative support and have excellent IT, keyboard and data inputting skills. You will also require strong interpersonal skills, be able to demonstrate initiative and the ability to organise your workload effectively.The work is varied, interesting and demanding and candidates need to be organised, flexible and reliable. We are looking for people who possess the ability to meet the demands of the service, and also to be able to communicate with a wide range of people, including patients, carers and health care professionals. Main duties of the job Receiving, allocating and despatching internal /external mail in line with the Trust policy. Acting as the first point of contact for the unit/department providing a comprehensive customer service and enquiry provision to internal and external customers of the Trust. Providing a comprehensive administrative service which will include minute taking, cover compilation of reports and other correspondence on behalf of the team manager and other members of the team, ensuring a high standard in accordance with Trust standards. Creating and maintaining effective working relationships with staff at all levels, internal and external across the whole health economy. Working collaboratively with the appropriate management teams and other departments including clinicians to ensure that the appropriate leads are notified in the case of matters of urgency and dealt with in a timely manner. Attend and participate in team meeting and admin services meetings as required Day to Day management of waiting list and booking of appointments. About us Lancashire & South Cumbria NHS Foundation Trust provides a range of services including secondary mental health care across this area. Specialist provision comprises inpatient child and adolescent mental health services, perinatal mental health and forensic services including low and medium secure care. The Trust also provides a range of physical health and well-being services in the community alongside a range of partners in the Lancashire, Cumbria and Sefton area. Lancashire & South Cumbria Foundation Trust encourages flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as; term time, part time, compressed hours, flexi-time and career breaks. We encourage applicants to state clearly on their application forms this request and discuss these options at interview. For more information please visit our website via Lancashire & South Cumbria NHS FT. Date posted 18 March 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year per annum pro rata Contract Permanent Working pattern Part-time Reference number 351-SPS1366-MF Job locations Harvey House Lancaster LA1 5AZ Job description Job responsibilities For more details on this vacancy please review the attached job description and person specification. Job description Job responsibilities For more details on this vacancy please review the attached job description and person specification. Person Specification Qualifications Essential NVQ Level 3 in Customer Care or Business Administration - or equivalent experience Demonstrable commitment to continuous personal development. Knowledge Essential Awareness of issues in the Mental Health Network. Knowledge of a range of administrative procedures and practice. Experience Essential Previous experience as a Secretary/Administrator including diary management Previous experience of working in a fast moving, confidential, sensitive, pressurised deadline driven environment. Experience of supporting and minuting meetings. Person Specification Qualifications Essential NVQ Level 3 in Customer Care or Business Administration - or equivalent experience Demonstrable commitment to continuous personal development. Knowledge Essential Awareness of issues in the Mental Health Network. Knowledge of a range of administrative procedures and practice. Experience Essential Previous experience as a Secretary/Administrator including diary management Previous experience of working in a fast moving, confidential, sensitive, pressurised deadline driven environment. Experience of supporting and minuting meetings. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Lancashire & South Cumbria NHS Foundation Trust Address Harvey House Lancaster LA1 5AZ Employer's website https://www.lscft.nhs.uk/ (Opens in a new tab)