RT Recruitment is partnering with a leading organisation in Central London that is seeking a skilled and customer-focused IT Support Technician to join their growing internal IT team. This is an exciting opportunity for someone who enjoys problem-solving, working with a variety of tech, and helping users stay connected and productive. The Role: You’ll be the go-to person for technical issues across the company, providing first and second-line support both remotely and face-to-face. This is a hands-on role where no two days are the same Key Responsibilities: Responding to IT helpdesk queries via phone, email, and in person Troubleshooting hardware and software issues (Windows, Office 365, etc.) Setting up laptops, desktops, printers, and mobile devices Managing user accounts and permissions through Active Directory Supporting video conferencing systems and meeting room tech Documenting fixes and maintaining technical records Escalating complex issues to third-line support when needed What We’re Looking For: 1 year of experience in an IT support or helpdesk environment Strong knowledge of Windows 10/11, Office 365, and basic networking Excellent communication and problem-solving skills A proactive attitude and willingness to learn Experience with Active Directory and ticketing systems is a plus Relevant IT certifications (CompTIA, Microsoft, etc.) are desirable What’s On Offer: £26,000 - £32,000 depending on experience Training and development opportunities Collaborative team with regular knowledge-sharing sessions Modern office in the heart of Central London Employee perks including social events, wellness initiatives, and more If you’re passionate about tech and love helping people, this could be the ideal next step in your career.