About The Role
About Us
Here at Morrison Water Services, our mission is to be the leading service provider in the Water and Waste Water Infrastructure sectors in the UK. We are known for our commitment to integrity and safety, with a culture that values the well-being and diversity of our people. Our aim is to invest in our workforce through our training academy and implement initiatives that prioritise health and well-being to support our business growth plans.
About the role
Morrison Water Services is recruiting for a Supervisor to work on our Welsh Water contract in Wales.
The Progressive Metering Supervisor is responsible for the daily supervision and management of a team of field surveyors tasked with the installation and maintenance of progressive metering. This role ensures that all surveying activities are conducted safely, efficiently, and in compliance with company policies and regulatory requirements. The supervisor will focus on optimising team productivity, maintaining high standards of customer service, and ensuring accurate data capture for seamless billing processes.
As the Supervisoryour responsibilities will include:
Team Leadership and Supervision:
1. Directly supervise a team of field surveyors, providing guidance, support, and performance feedback.
2. Conduct regular team meetings to communicate updates, address concerns, and foster a collaborative work environment.
3. Monitor and manage team productivity, ensuring targets are met and exceeded.
4. Conduct regular field visits to observe surveyor performance, provide on-the-job training, and ensure adherence to safety and quality standards.
5. Manage surveyor schedules and optimise resource allocation to maximise efficiency.
6. Address and resolve any performance issues, disciplinary matters, or conflicts within the team.
Safety and Compliance:
7. Ensure all surveyors adhere to strict safety protocols and regulations, including the use of personal protective equipment (PPE).
8. Conduct regular safety audits and inspections to identify and mitigate potential hazards.
9. Enforce compliance with all relevant industry standards, company policies, and regulatory requirements.
10. Provide safety training and toolbox talks to keep surveyors informed and up to date on safety procedures.
11. Investigate and report any safety incidents or near misses.
Operational Excellence:
12. Ensure surveyors follow established processes and procedures for meter installation, maintenance, and data capture.
13. Monitor the quality of work performed by surveyors, ensuring accuracy and completeness.
14. Ensure the team utilises iPads and other technology efficiently to capture accurate data for customer billing.
15. Review and validate survey data to ensure accuracy and completeness.
16. Identify and implement process improvements to enhance efficiency and effectiveness.
17. Monitor and manage equipment and vehicle maintenance, ensuring they are in good working order.
18. Maintain accurate records of survey activities, including work orders, site reports, and data logs.
Customer Service:
19. Ensure surveyors provide excellent customer service, addressing customer inquiries and concerns in a professional and courteous manner.
20. Equip surveyors with the necessary information and communication skills to effectively interact with customers.
21. Address customer complaints and resolve issues promptly and effectively.
22. Ensure surveyors provide customers with clear and accurate information about progressive metering systems and billing processes.
23. Monitor customer feedback and implement improvements to enhance customer satisfaction.
Data Management:
24. Ensure surveyors are correctly using their iPads to capture all necessary data.
25. Review captured data to ensure it is accurate and complete.
26. Ensure that captured data is sent and received correctly, and that the data is correctly used to set up customer billing.
27. Train surveyors on the correct usage of data capture systems.
Qualifications and Experience:
28. Proven experience in a supervisory role, preferably in a field service or metering environment.
29. Strong understanding of progressive metering systems and installation procedures.
30. Excellent knowledge of safety regulations and compliance requirements.
31. Proficiency in using iPads and other mobile devices for data capture and communication.
32. Strong leadership, communication, and interpersonal skills.
33. Ability to motivate and manage a team effectively.
34. Excellent problem-solving and decision-making skills.
35. Strong customer service orientation.
36. Valid driver's license.
37. Technical aptitude.
38. Experience with customer billing systems is a plus.
The Key Requirements
39. Leadership
40. Team Management
41. Safety Compliance
42. Customer Service
43. Technical Proficiency
44. Data Entry and Management
What’s in it for you?
45. Matched Pension Scheme
46. Company Car or Car allowance
47. Salary Sacrifice Car Scheme
48. Fuel Card
49. Private Health Care and Health care Cash plan
50. Enhanced Maternity and Paternity policy
51. 25 days' annual leave plus bank holidays
We passionately care about our peoples' wellbeing, we have specific benefits geared towards supporting you inside and outside of the workplace, you’ll have;
52. Access to our Employee Assistance Programme
53. Life Assurance
54. Opportunities to progress in a successful multifaceted company
55. Access to My Rewards which provides fantastic reductions on 1000’s of purchases including Mobile Phone, Utility bill & top retail brand discounts.
Our Vision
At Morrison Water Services, we're proud of our positive culture and commitment to safety. We believe in delivering a high performing, sustainable workforce that supports our clients effectively. People stay with our business because of the opportunities for growth and development, our inclusive culture, and our dedication to providing a safe and supportive work environment.
This is an opportunity for individuals who are looking to join an organisation that values integrity, safety, and diversity. For this role, we are seeking individuals who are committed to supporting our long-term goals and who embrace change and promote diversity. We believe that listening to our people, providing feedback, and keeping them informed about the direction of the business is essential to our continued success.
The Next Step...
So you know, all our applications are reviewed by our team, so if you don't hear back straight away don't panic, we receive a high volume of applications and you will receive an email letting you know where you are in the recruitment process.
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Notes/Brief for Recruitment Team: About The Company
M Group Services delivers a range of essential infrastructure services within the water, energy, transport and telecommunications sectors in the UK & Ireland. We have built and maintained relationships with our clients over a number of years and have a strong culture that continuously focuses on safety, operational delivery, efficiency and customer service. We are committed to profitable growth both organically and through acquisitions. M Group Services, a trusted employer to over 10,000 skilled specialists working from 240 locations, operates a divisional structure aligned with its end markets.
At M Group Services we recognise and value the benefits from our workforce diversity. We work hard to build and maintain inclusive environments and develop a culture where our people feel included and valued.