Title: Credit Control Advisor
Department: Credit Risk
Location: Chandlers Ford/Hybrid
Salary: £25,272
Hours: 40 (11am-20.00pm, Monday-Friday, 8am-12pm Saturday)
Are you a great communicator with a solution focused mindset? Do you have experience working within a credit control or similar environment? If so, we have a great opportunity for you to join our Credit Risk team as a Credit Control Advisor.
What does this role involve?
As part of the credit risk team, you will be working with our customers who have not made their bill payments. You'll take incoming calls, as well as making outbound calls, to work out and agree a payment plan with the customer. Our customer base is both domestic and commercial, so the ability to build rapport quickly with a variety of people will help you be successful.
Day to day, you will:
1. liaise with internal and external stakeholders;
2. ensure customer records are kept up to date;
3. complete any queries within agreed SLA's.
Who are we looking for?
The ability to interpret, sometimes complex, data is needed, as is the ability to multi-task. You will need to be resilient and remain professional. You will have excellent written and verbal communication skills, alongside a passion for delivering exceptional customer service.
What we can offer you
1. Bonus Scheme - we offer a structured bonus scheme which is made up of personal and business elements.
2. Career progression - we want our staff to build up and grow their careers with us.
3. Win tickets! - we run exciting competitions to win tickets to shows across the country.
4. Time off - we give our staff access to 25 days annual leave plus bank holidays.
5. Wellbeing - we give access to you and one other to our partnered Unmind App.
6. Health care scheme - this includes dental, eye care, treatments such as MRI scans.
7. Employee Assistance Programme - giving you access to a dedicated GP line.
8. Exclusive packages - we have access to a range of discounted offers for home Sky TV and broadband packages.
9. Giving back - we offer all our staff a paid volunteering day every year.
10. Death in service - we pay three times your annual salary to your designated next of kin.
11. Pension - we contribute 4% of your salary when you contribute 5%.
About Us
We are the energy company of choice for over 800,000 homes across the UK. Utilita is committed to its operations to be net zero by 2030. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.
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