Homeownership Administrator
London, SE1
Type of Service: Housing Association
Length of Contract: 3 Months
Working Hours: 35 Hours
PAY RATE: 18.04 LTD / 15.38 PAYE (inc holiday)
Summary:
We are recruiting for a part-time Homeownership Administrator to join a dynamic team based in London, SE1. This role involves supporting the Homeownership Team to deliver exceptional service to leaseholders, shareowners, and freeholders.
THE ROLE:
The Homeownership Administrator will play a pivotal role in delivering a seamless housing management service for over 1,100 homeowners. Key responsibilities include:
* Responding to day-to-day enquiries from leaseholders and shared ownership residents.
* Updating homeowner accounts and issuing Welcome Packs for new residents.
* Raising requisitions, processing invoices, and maintaining accurate records.
* Assisting with service charge-related enquiries, including resales and right-to-acquire processes.
* Collaborating with Neighbourhood and Income Teams to ensure cohesive service delivery.
* Managing team trackers and administrative tasks, ensuring accuracy and timeliness.
* Supporting the Homeownership Manager with ad hoc tasks as required.
* Liaising with Customer Services to provide first-contact resolution and training support.
THE CANDIDATE:
The ideal candidate will have prior experience in a similar housing or administrative role. Key qualifications and experience required:
* GCSEs or equivalent qualifications, including English and Maths.
* Proven administrative experience, including diary management and invoice processing.
* Excellent customer service skills, with a focus on delivering high-quality results.
* Competency with IT systems, including Microsoft Office and housing management software.
* Familiarity with social housing and property management is advantageous.
THE CONTRACT:
Working Hours: 35 hours per week
Length of Contract: 3-Month Contract - Likely Temp to Perm
Rate: 18.04 per hour LTD company rate or 15.38 per hour PAYE (inclusive of holiday pay).
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