To support the department and organisation by carrying out any other duties that reasonably fit within the broad scope of a job of this grade and type of work. Switchboard Role To provide a Centralised Switchboard Service to both Ashford & St Peter's Hospitals To ensure that Service Level Agreements negotiated by the Telecommunications Manager with other health and non health organisations for the delivery of Switchboard, Alarm monitoring, and a multitude of other operational duties, are adhered to in respect of service delivery, response, and quality. Currently include, North Surrey, Woking, Hounslow PCTs, Metal Health Partnerships, Social Services, Runnymede, and others Receive external telephone calls and route them to the correct hospital extension / Department / or individual Monitor progress of calls, routing them elsewhere if the extension is engaged or not responding Receive internal telephone calls from hospital extensions and route them via Telephonist dialling to an external destination Receive requests for paging of individual staff, initiate paging call and connect the person being paged with the telephone extension Respond immediately to requests for emergency group or individual voice over paging (i.e. cardiac arrest) passing precise details of the emergency request to the end user To work effectively as part of a team and an individual to ensure that department and personal targets are achieved. This includes overall operator response times, individual call volume answering rates It is imperative to have a good understanding of the wide range of written procedures and practices of the Switchboard equipment and its operation, to ensure the smooth and safe operation of the centralised Switchboard service. To include all inter site Telecommunication links, emergency numbers, internal paging system, BMS central alarm systems, fall back systems Accurate record keeping too include, fault reporting, emergency calls received and made, alarm activations, major incidents, equipment received and forwarded from the Department and system failures Liaison with the Telecommunications Manager, third party contractors and maintainers in relation to fault reporting and rectification Out of hours you will has specific responsibility to liaison with Site Coordinators, On call Personnel, and third parties, to make quick operational and escalation decisions in respect to telecommunication system failures and unforeseen operational difficulties To answer immediately medical / surgical / security / fire emergency calls via the Trusts Emergency extension 2222, and to carry out the appropriate written procedure to contact the appropriate emergency on call teams Have a good understanding of departmental on-call rotas, the correct method of on call escalation and personnel contactability To observe and respond to immediately a multitude of alarm panels and a PC based alarm monitoring system to included fire, medical gas, paging, telephone systems, burglar, boiler house and other plant, and to follow written procedure, if the alarms are activated or calls are received from other alarm receiving centres or other sites To be an effective member of the Trusts Major Incident Team, this will involve the receiving of such emergency calls and the implementation of a large scale call out procedure. Effective communication with staff and good record keeping is essential. You will also be required to participate in regular exercises to test such procedures. You may be contacted outside of normal working hours during a Major Incident/exercise asking for your help or attendance To co-ordinate, respond and liaise with the Security Officers & CCTV Co-ordinator via two way radio, telephone, and paging systems in relation to security alerts and requests