Join one of the fastest growing UK tech companies! Epos Now offers a market leading product and an award winning brand. We’re looking for an ambitious Customer Support Consultant to join our existing team who operate with customers all over Europe, United States and Australia.
About Us:
EposNow are transforming the business owner experience by putting the power of fintech in their hands. We offer comprehensive tools for point of sale and embedded finance, helping everyone from micro-sized businesses to enterprise companies succeed. Our ultimate mission is to make commerce accessible for everyone.
Role: Customer Support Consultant
Responsibilities:
* Handle customer queries via telephone calls, email and web chat.
* Achieve your targets for customer satisfaction.
* Nurture meaningful customer relationships.
* Accurately record all information in the CRM.
* Deliver exceptional customer service!
Whats on offer:
* Earn bonus on top of your salary.
* Career progression opportunities - our philosophy is to promote internally.
* Exclusive retail, restaurants and travel discounts.
* Collaborative company culture with regular team building events.
* 20 days annual leave (increasing a day each year), plus bank holidays.
* Free onsite parking at Norwich office.
Job Types: Full-time, Permanent
Pay: £23,750.00-£27,000.00 per year
Additional pay:
* Bonus scheme
* Commission pay
* Yearly bonus
Benefits:
* Company events
* Company pension
* Cycle to work scheme
* Employee discount
* Health & wellbeing programme
* Referral programme
* Store discount
Schedule:
* Monday to Friday
* Weekend availability
Experience:
* Customer Service: 1 year (required)
* Retail sales: 1 year (preferred)
* Hospitality: 1 year (preferred)
Work authorisation:
* United Kingdom (required)
Work Location: In person
Reference ID: UKServ
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