Service Coordinator Position
Location: Bradford
Salary: Up to £30,000 a year DOE
Working Hours: Monday to Friday, No weekend working
Benefits: Private health care, 33 days holiday, permanent position, additional technical training offered.
This position is working with a global manufacturer supporting the Service Department in a wide variety of activities including spare parts, product support for our national and international customer base along with coordinating Service support through their engineer network.
The right candidate will also have additional training on some small refurbishment programs they run with the pumps and motors they supply.
The Service Coordinator would suit someone who has good communication skills, is detail-oriented, a problem solver with customer service skills, and the ability to work constructively with a variety of stakeholders with a tactful and positive approach.
Duties and Responsibilities
1. Dealing with incoming calls for support on company products
2. Liaising with customers and engineers to arrange for work to be carried out
3. Raising order numbers on SAP
4. Raising parts orders on SAP for delivery to engineers/customers
5. Managing and monitoring parts returned for repairs, exchange units, and invoicing the customers
6. Emailing work details to engineers
7. Administering Service Engineers paperwork/Electronic Tablets to ensure all hours, materials, and any follow-ups are actioned through to invoicing
8. Updating Maintenance records on Excel spreadsheet (for KPI)
9. Closing down completed orders on SAP
10. Responsible for Work In Progress (WIP) targets
11. Checking parts stock on SAP
12. Communicating updates to our customers to ensure they are always informed of job status
13. Actively representing our customers' interests in the areas of Work Quality and Quality of products dispatched
14. Building customer relationships in a professional manner through a solution-oriented approach
15. Promoting the usage of our own engineers with our customers when required
16. Identifying and quoting accurate parts and services to customers
17. Ensuring any problems are resolved in a timely manner or escalated through the correct channels
18. Participating in positive team efforts to achieve departmental and company goals
19. Supporting all activities within the Aftermarket department as required
Note: There is a rota in the office to cover the late shift until 6pm which will be required. Willingness to be trained on pump refurbs would be a desirable technical skill/ability.
If you would like a private chat about the role, please contact Maisie Cope at E3 Recruitment.
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