Job summary We are seeking a highly skilled and motivated Deputy Director of Quality Improvement (QI) and Listening into Action (LiA) to join our Clinical Transformation Directorate. The successful candidate will provide expert input and facilitation in terms of Quality Improvement, Listening into Action, and programme delivery for prioritised initiatives. This role involves individual responsibility for high-priority development programmes within the Trust, many of which are in partnership with other organisations, thereby enabling the modernisation of services. Main duties of the job Operational management and senior leadership of the QI Team to support the implementation of our QI approach through training and focused activities Strategic and operational management of the LiA programme integrated with QI activities Collaboration with Trust service leaders, service users, carers, and staff at all levels to develop effective quality services Promotion of service user, carer, and expert by experience involvement in improvement activities Leadership and coaching of staff involved in QI projects to achieve their full potential Strategic direction of the QI system in collaboration with the Chief Transformation Officer and Executive Team Building and maintaining excellent working relationships with key professional and stakeholder groups Promotion of the Trust's activities externally and undertaking promotional activities and training improvement activities with partner organisations About us Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive. Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about. Why Norfolk and Suffolk? The people here are warm and welcoming, you'll never be far from the beautiful coastline or Broads National Park. We're an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too. Date posted 06 February 2025 Pay scheme Agenda for change Band Band 8d Salary £88,168 to £101,677 a year per annum (pro rata) Contract Permanent Working pattern Full-time, Part-time Reference number 245-COR6991685 Job locations County Hall, Martineau Lane Norwich NR1 2DH Job description Job responsibilities Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY Please visit our Facebook and Twitter page NSFTjobs Job description Job responsibilities Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY Please visit our Facebook and Twitter page NSFTjobs Person Specification Experience Essential Highly developed knowledge of NHS quality and regulatory issues and requirements including CQC registration. Desirable A competent matrix manager and strategic thinker Qualifications Essential Registered clinician and/or significant experience in clinical service delivery within a patient facing setting A recognised qualification in Quality Improvement and/or Listening Into Action methodology and practice Desirable Holds PRINCE2 or MSP project management qualification. Other Essential Able to work in accordance with the Staff Compact and Trust Values and Behaviours Person Specification Experience Essential Highly developed knowledge of NHS quality and regulatory issues and requirements including CQC registration. Desirable A competent matrix manager and strategic thinker Qualifications Essential Registered clinician and/or significant experience in clinical service delivery within a patient facing setting A recognised qualification in Quality Improvement and/or Listening Into Action methodology and practice Desirable Holds PRINCE2 or MSP project management qualification. Other Essential Able to work in accordance with the Staff Compact and Trust Values and Behaviours Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Norfolk & Suffolk Foundation NHS Trust Address County Hall, Martineau Lane Norwich NR1 2DH Employer's website https://www.nsft.nhs.uk/Pages/Home.aspx (Opens in a new tab)