In this role, you are accountable for 1. Managing the contract change control process involving liaison with the Contractor, the Business and relevant Senior Commercial Manager as required for approval purposes 2. Monitoring performance against service levels, recurring contract obligations and KPIs and initiating discussions with the Business and Finance on poor performance. The post holder takes early action to tackle sub-standard Contractor performance, gaining commitment of the Contractor to resolve problems within agreed timescales and provides detailed reports as required to the Senior Commercial Manager and the relevant Board on contract performance matters. 3. Providing supplier management capability to support Commercial Services Team colleagues and the Business 4. The assessment of risks to the effective delivery of the contracted services including implementation of appropriate strategies and actions to manage the risks and ensure continuity. 5. Develops and applies contract management policies ensuring that the contractor delivers continuous improvement of the delivery, quality, cost effectiveness and responsiveness of the contracted services, developing the relationship beyond merely achieving contractual compliance. Working with the Contractor and the Business to develop mutually advantageous annual continuous improvement plans 6. Managing all supplier related incidents and complaints (that impact on performance of the contract) from the Business and escalates issues where necessary. Ensures that problems are dealt with quickly and that corrective action is initiated in a timely manner. 7. Defining, controlling and managing costs and budgets for the managed contracted service. Manages the authorisation process for approving invoices including verification of amounts invoiced by the Contractor. Is an authorised signatory for expenditure. 8. Working with the Business and Supplier to review service levels and KPIs and implement changes where agreed to ensure value for money. 9. Chairing regular review meetings with the Contractor for assessing past performance and setting future targets. This involves maintenance of accurate records of all meetings 10. Establishing and maintaining effective communication to both technical and non-technical audiences, about difficult and/or complex matters. 11. Being committed to personal development and actively seeking to enhance the performance of self and others by identifying opportunities to develop existing or acquire new, skills and competencies. 12. Maintaining an awareness of developments and risks and issues in NHSBSAs directorates. 13. Analysing, synthesising and presenting knowledge and information about multi-stranded or complex subjects and concepts to influence key decisions. 14. Where required, be responsibility for the effective line management of staff including appraisal, absence management, disciplinary and grievance processes, performance monitoring and management and Personal Development Plan creation and execution 15. Carry out such other tasks as required.