The role of a Customer Service Representative is to obtain and complete references, update systems with relevant information based on the actions you have taken, and ensure the correct decision has been made based on information obtained.
Responsibilities
* Assess tenancy applications and make decisions in line with Let Alliance’s criteria.
* Support all Referencing customers through every step of the process by providing efficient and professional customer service focused on getting it right first time.
* Take ownership and responsibility for your workload, ensuring that your required allocation of work is cleared by the end of each day.
* Be cross-skilled in all aspects of the Referencing process, including inbound calls, outbound calls, and administration functions to provide cover as appropriate and directed.
* Document all actions fully and accurately in the case log and update the letting agent/applicant when needed.
* Report any problems encountered to a Team Leader or Senior Referencing Executive.
* Be aware of department targets and work as part of a team to strive to influence this positively.
* Identify and make recommendations for improvements to current working practices.
* Highlight potentially fraudulent applications through the relevant channels to ensure that any risk to Barbon or its customers is reduced or mitigated completely.
Full training will be provided.
Benefits
As well as a competitive salary, we offer the following benefits:
* Equivalent of Company pension scheme.
* Discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel, and many more through our benefits portal.
* Referral schemes.
* First-class employee benefits and welfare package to support financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, and more.
* Opportunity to take an extra day to support local community engagement with a Volunteering day.
* Wide range of discounts including a kids pass for discounts to over 4500 attractions and activities, discounts at hairdressers and beauticians, and climate change projects.
* Comprehensive learning & development framework, including professional study options and apprenticeships available to all employees.
* Support for fundraising through PIB Community Trust, where you can apply for grants towards your chosen charity.
* Commitment to improving environmental impact responsibly, including measures to help reduce PIB’s carbon footprint.
We are proud of our success and growth and have been recognized for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organization, we would love to hear from you. PIB operates a flexible working policy, and our management teams will discuss how that would meet both your flexible working needs and those of the business and role you are applying for.
We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, color, gender, religion, disability, age, sexual orientation, or any other characteristic protected by law.
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