Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family.
About Melia London Kensington SW7 4PE
Member of Meliá Collection, is an elegant boutique hotel accompanied by the most exquisite service and a refined air. Tradition and avant-garde in the purest English style, this city hotel with elegant rooms and suites fits in perfectly to the most select neighborhood in the city.
Salary package: up to £21,424.00 plus service charge
Hotel discounts
Health cash back plan
Meals on duty
Pension scheme
Loyalty rewards and referral bonuses
Many more.
Receptionist Part-time 32 hours
Responsibilities will include, but are not limited to:
1. Ensure that all guests are welcomed and checked-in into the hotel in a warm, genuine & professional manner & when possible addressed by their name. To be fully conversant with check-out procedures in an informative & helpful manner.
2. Project a helpful and enthusiastic attitude while offering choices, anticipating & identifying guest expectations, in order to ensure that guests' needs are met & where possible exceeded.
3. Beware of the current hotel availability and propose up-sell and cross-sell whenever it is possible, to maximize room occupancy and hotel revenue.
4. To present all accounts to company and agency bills with compliant back-up. Provide to our guests the corresponding invoice related to payment taken.
5. To observe all security, health and safety regulations. To be fully conversant and capable of acting in an appropriate manner during emergency situations in accordance with the hotel emergency procedures.
6. To carry out all duties with due regard for the specifications of relevant & related legislation. To undertake any other reasonable duties as directed by senior reception staff or management.
7. To file all new arrivals registration cards after they have been completed by the guest with their personal details, ensuring contact details are accurate.
What we are looking for?
1. Fluency in English and additional Spanish would be beneficial.
2. Prior experience in a similar role.
3. The successful candidate must already have eligibility to work in the UK.
Because belonging to the great Meliá family is being VIP
* Holidays: 28 days’ holiday including 8 public holidays.
* Contributory pension scheme.
* Refer a friend bonus: £500 (subject to successfully completed 6 months’ probation).
* Discounted dental and health cover with HSF.
* Great discounts with Melia Hotels Worldwide: (Friends & families discounts).
* Personal Development: programs designed to support your career right from the start, with unlimited access to online learning platform.
* Awards and Recognition Programs: Join a culture of recognition and reward, with loyalty bonuses and referral incentives.
* Career growth: fantastic opportunity to progress and access to a network of over 350 hotels across the world (subject to local right to work rules).
* High street discounts: with Perks at Work.
* Meals on duty, Payday Parties and Laundry.
At Meliá we are all VIP
Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.
Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People.
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