Tudor Employment Agency are currently recruiting for an Office Assistant to work for our client based in Cannock.
The suitable candidate will need to deal with customer enquiries received from the Contact Centre, by digital self-serve portal, phone, e-mail, in writing & face to face within corporate timescales.
Key Responsibilities:
1. Conduct home visits to verify housing applications and check for any issues or fraud
2. Provide advice on housing applications, tenancy matters, and mutual exchanges
3. Process medical and social need referrals related to housing applications
4. Manage void properties, including key handling, utility administration, and tenancy terminations
5. Organize and conduct property viewings for prospective tenants
6. Prepare tenancy agreements, carry out sign-ups, and handle post-sign-up administration
7. Assist customers with digital housing applications (e.g., HomeSwapper, SwapTracker)
8. Identify and report issues with hard-to-let properties
9. Support the Allocations Team with data collection, reporting, and administrative tasks
10. Handle customer inquiries via phone, email, and in person, ensuring timely responses
11. Provide rent collection support, affordability advice, and manage arrears processes
What We’re Looking For:
1. Experience in housing, lettings, or tenancy support
2. Strong communication and customer service skills
3. Ability to manage multiple tasks and work with different teams
4. Knowledge of housing systems and digital application platforms would be advantageous
Hours of Work: Monday to Friday 9am – 5pm (37 hour week)
Rate of Pay: £12.60phr
In order to be considered for this position or for further information please contact our Commercial team on 01922 725445 extension 1003 or submit your CV to commerical@tudoremployment.co.uk, quoting ref TEACANADM/07.
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