The Role:
* In this role you will have the exciting opportunity to lead and manage a team of Junior Brokers (Lending Managers).
* Your focus will be on providing guidance, training, and support to your team members as they develop the skills and expertise required to excel in their positions.
* Your leadrship will play a crucial role in delivering exceptional customer outcomes whilst maintaining high compliance scores.
Day to Day Includes:
* Team Leadership: Provide strong leadership to the team, setting clear expectations and performance goals.
* Sales Performance: Monitor individual and team performance, ensuring that sales targets and KPI's are consistently met or exceeded.
* Coaching and Training: Conduct regular coaching sessions and training to enhance the skills and product knowledge of team members.
* Performance Evaluation: Evaluate the performance of team members, providing feedback and implementing actions as needed.
* Reporting: Prepare and present regular reports on team performance, sales metrics, and progress toward goals.
* Customer Service: Ensure that the team provides exceptional customer service and resolves customer enquiries and issues promtly.
* Team Motivation: Create a positive and motivating work environment to boost team morale and engagement.
* Process Improvement: Identify areas for process improvement and implement changes to enhance team efficiency and effectiveness.
About You:
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