Company Description
30 Euston Square is a Grade II* listed award-winning events venue in a perfect central London location. From meeting and conference spaces to private dining and rooftop terraces, the venue offers an iconic setting for any occasion.
This venue is unique to Searcys as is the only property within the estate that is home to a selection of boutique bedrooms.
As a Head Receptionist, you will receive the following industry-leading benefits:
1. 50% discount across Searcys venues
2. Enrolment into the Searcys pension scheme
3. Up to 33 days annual leave (dependent on job role)
4. Access to everyday discounts and communication portal
5. Employee assistance program and qualified Mental Health First Aiders
6. Enrolment into Searcys Champagne School
7. Meals are provided on shift when working within one of our venues
8. Your birthday off to celebrate in style
9. A day off to volunteer/give back to the charity of your choice
Job Description
10. Full-time
11. Employment Type: Permanent
12. Hours Per Week: 40 per week
13. Salary: £ per hour
Main Purpose:
The Head Receptionist will assist the Reception & Accommodation Manager in all tasks concerning the reception operation and be the acting department head during the absence of the manager.
Key Responsibilities:
General reception:
14. Maintaining a positive culture throughout the department
15. Maintaining the highest level of service to consistently exceed guest expectations
16. Warmly welcoming all visitors and guests - Ensure eye contact and a smile at all times
17. Ensuring everyone is aware of forthcoming daily events being held in the venue
18. Dealing with visitor enquiries/requests
19. Assisting in handling visitor passes and directing visitors as appropriate
20. Issue Searcys day passes, Members passes and Gym passes
21. Answering all calls within 3 rings and attending to voicemails as soon as possible
22. Receiving and transferring telephone calls (internal)
23. To respond to e-mails as soon as possible no later than 12 hours after receiving them
24. Taking bedroom reservations on the Welcome booking system for individual and group guests via phone, email or in-person
25. Check-in and out overnight guests, individual and group
26. Obtaining and maintaining complete and accurate guest records of address and contact details as required by UK law
27. Advising the housekeeping department of all changes in allocation or occupancy as well as any special requests for overnight guests
28. Liaising with the engineering and IT teams to log, follow up and resolve any issues noted or reported by guests or colleagues in the bedrooms or at the desk
29. Promoting bedroom facilities on check-out for future bookings
30. Ensuring all charges are posted correctly to guests' accounts
31. Taking payments for overnight stays for individual guests and assuring those are posted correctly
32. Taking payments for additional services like extra breakfasts or items from Café Caritas and assuring those are posted correctly
33. Being fully aware of cash handling policies and cashing up procedures and adhering to it at all times
34. Being fully aware of all available rates and promotions for college members
35. Being fully aware of all corporate memberships and the associated benefits
36. Maintaining a good knowledge of all products and services available to overnight guests and day visitors within 30 Euston Square as well as Searcys
37. Ensure the Members Lounge checklist is completed daily
38. Ensuring the desk and reception areas are presentable at all times
39. Liaising with colleagues of all other departments to ensure a smooth running of the operation and to ensure full guest satisfaction
40. Being fully aware of all standards and procedures as outlined in the Searcys Handbook and adhering to them at all times
41. Being fully aware of all standards and procedures for the reception department as laid out by the Reception and Accommodation Manager and adhering to them at all times
Qualifications
Key Skills/Aptitude:
42. Excellent communication skills with staff and clients
43. Takes the initiative
44. Excellent time management
45. Supportive / Team player
46. Demonstrate a high level of organisation
47. Excellent record keeping
48. To be willing to work the hours and the needs of the business
49. To be able to work under pressure and to cope with any unforeseen circumstances Holiday requirements, sickness, etc.
50. To have a positive and cooperative attitude.
Additional Information
Searcys, Britain’s oldest catering and restaurant brand, was established in 1847. We are best known for our Champagne Bars, Restaurants, and stunning Events Venues in iconic destinations such as 116 Pall Mall, The Barbican, The HAC, The Gherkin, and St Pancras International.
Our commitment to delivering unparalleled service, quality, and innovation is reflected in every aspect of our brand. At Searcys, we recognise the value of individuality and actively embrace the diversity of our teams, as they are the cornerstone of our success.
If you share our passion for the hospitality industry and seek a dynamic work environment that celebrates your unique strengths, we would love for you to join our team!