Description Support Assistant - Category 2 Sheltered Housing Salary: Band 4 - £24,420 - £25,652 p.a. (£12,210 - £12,826 pro rata for 18.5 hours) 18.5 hours per week, Monday - Friday mornings starting at 08:30 each morning Permanent Location: Wakefield Court, Perseus Place, Crookhorn PO7 8AR The overall purpose of Sheltered Housing is to provide the right accommodation and support when needed. Sheltered Housing is purpose-built accommodation offering support for people 55 years and over who need support in maintaining their independence. Residents have their own tenancy agreement with Portsmouth City Council and therefore can live independently in their own accommodation but with the reassurance that support is available as needed. There are shared areas in the sheltered scheme in which residents can meet and enjoy some social activities. As a service we take pride in making a positive difference in helping our residents maintain their independence in their homes. The Support Assistant role is a crucial one in ensuring that we can meet our purpose. What is the role? You will be working in a Portsmouth City Council Category 2 Sheltered Housing Scheme. These schemes are in Leigh Park, Crookhorn and Wecock Farm. The current vacancy is at Wakefield Court, although you will be required to work in a nearby Category 2 sheltered scheme if there is a need. You will be part of a small team under the supervision of the Scheme Manager who will provide you with the induction and guidance that you need to gain confidence in the role. This is in addition to other training available to assist you in your personal development. As a Support Assistant, you will provide residents with day-to-day help according to need. This for example may involve domestic help or personal reassurance. Where support is needed, you will liaise with care agencies, social workers, GPs, chemists and families of residents. You will need to be able to deal with any emergencies and on occasions, this will involve assisting some frailer residents with personal care issues, as well as being able to manage challenging behaviour from time to time. For more details about the role please click HERE for the full job profile Who is the person? You need to: Have a caring nature, enjoy talking to people and have good listening skills. Have a professional approach to your work. Have good written skills and basic numeracy. Be prepared to provide domestic help to residents who require support, and in an emergency, with their personal care. Be physically able to participate in moving and handling tasks. Be a good team worker, have the confidence to work alone and to deal with challenging situations in a calm manner. Have basic IT skills - e.g. basic use of Microsoft Word and Outlook. Be flexible and reliable. Although mainly working in one scheme, you will be prepared to work in other schemes to meet the needs of the service. You also need to be flexible with your hours. The ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post. If you feel that this is the opportunity for you, please complete your application. More information about sheltered housing can be found on Portsmouth City Council's website: https://www.portsmouth.gov.uk/services/housing/council-tenants-and-leaseholders/sheltered-housing-and-extra-care/ If you would like to discuss this further or have any questions, please contact the Scheme Manager by E mail at Stuart.Hobbsportsmouthcc.gov.uk. When completing the application form, please thoroughly tailor your application to the 'Who is the Person' points with the use of examples from your experience and attach this as a cover letter in the Supporting Documents section. This is really important or you are likely not to be shortlisted. Please click HERE for the full job profile Closing date: 17:00 on 27th November 2024. Please detail your full employment history with dates and explain any gaps. Please also include references from your last 2 years employment - these must be managerial (no personal references). We are a disability confident employer - committed to ensuring that our recruitment and selection process is inclusive and accessible and welcome applications from all areas of society. We really appreciate our employees and fully realise they are essential to our success and look to offer an inclusive, supportive working environment where employees can reach their potentials with a healthy work life balance, offering the following rewards: A generous pension scheme Up to 31 days annual leave per year pro rata bank holidays A range of retail discounts via our reward portal offering discounts at retailers including IKEA, Currys, Tesco Free Access to Employee Assistance Program (EAP) and wellbeing support Access to a wide range of training and development opportunities including apprenticeships Potential to purchase additional annual leave Business travel support and initiatives, including bike loans Should you require any support in completing the application form please contact recruitportsmouthcc.gov.uk