French speaking Customer Care Advisor – Luxury Brand
An exciting role has arisen for a French speaker to join a successful Luxury Fashion Retail and e-commerce team based in Merton, South London. We are looking for a French Customer Service Representative to join their fun, dynamic and friendly team. If you work in a retail environment, this could be a step up to an office-based role.
The package:
* Working hours: Monday to Friday 9am - 5:30pm.
* Location: Merton near Wimbledon and Morden
This is a fantastic opportunity if you have worked in Customer Service or Customer Care seeking a challenge offering more variety using your French. It will be a temporary position to cover the busy Christmas period, but it may be extended to a permanent role in the new year.
Responsibilities of the Customer Care Advisor:
* Assisting French and English speaking clients with product enquiries
* Updating and maintaining the order database
* Providing support to clients registering online and having their orders processed through the website
* Assisting clients with any issues regarding returns or orders via email and phone
* Dealing with any complaints in a timely manner – escalating any issues to relevant departments
* Liaison with the fulfilment team when necessary
* Convert customer enquiries into sales opportunities – upsell
* Handling accounting enquiries with the finance team
Requirements of the Customer Care Advisor:
* Fluency in French
To apply, please send your CV in English and in Word format to Tom. languagematters is acting as an employment business in relation to this vacancy.
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