Senior Account Director Retail POS & Signage
Are you an experienced Account Director or SAD looking for your next move in the retail POS sector?
We are seeking an experienced Senior Account Director to lead a key client account, ensuring the successful delivery of high-quality Retail POS & Signage solutions. You will be responsible for driving strategic direction, client satisfaction, and account growth while leading a high-performing team.
Key Responsibilities:
* Lead the account team, ensuring exceptional service delivery and client satisfaction.
* Develop strong relationships with senior client stakeholders.
* Provide innovative POS and signage solutions aligned with client expectations.
* Continuously review processes, identifying improvements for added value.
* Deliver on agreed SLAs, KPIs, and financial targets while ensuring profitability.
* Identify opportunities for cross-selling and up-selling additional services.
* Oversee financial aspects, including invoicing, forecasting, and budgeting.
* Act as the primary point of escalation for client issues.
* Inspire and mentor the team, driving performance and professional development.
Skills & Experience
1. 10+ years of client services experience, specifically in Retail POS & Signage.
2. Strong understanding of POS production, workflow, and retail la...