Imports LCL Customer Services Operator
Location: Basildon, Essex (Southfields Business Park)
Hours: Monday to Friday, 8:30 am – 5:00 pm
Contract: Permanent, Full-Time
Salary: Competitive (discussed at interview)
We’re working with a highly regarded logistics business in Basildon, looking for an experienced Imports LCL Customer Services Operator to join their friendly and proactive team.
Key Responsibilities:
* Managing emails from agents, clients, and vendors
* Handling import delivery requests and routed UK bookings
* Managing customs clearances for DAP/DDP shipments
* Providing updates to customers and issuing documentation
* Answering inbound calls and providing high-level customer service
* Identifying opportunities to improve efficiency and revenue
What you’ll need:
* 1+ year in Seafreight Import Operations
* LCL Import experience essential
* Knowledge of CNS & Destin8 systems
* Strong communication and organisational skills
* UK residency with right to work
* Own transport desirable
Why apply?
* Full-time, stable role with a reputable employer
* Supportive and personable team culture
* Free onsite parking
* Competitive package discussed at interview
Apply today to join a company that values its people and offers a long-term, rewarding career path.
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