Customer Service Advisor b ased in Edinburgh, EH3 (Hybrid) Offering £25,106 per annum ?Full time, permanent opportunity ?Start Date: January 2025 We are thrilled to announce an exciting new opportunity with our client, one of the nation's most successful e-commerce businesses Due to their incredible business growth, we are now recruiting for a Customer Service Advisor to join their dynamic team. They have an excellent progression plan in place along with many other company benefits. ?The Role: Engaging with customers through many contact channels you will also liaise with network partners and supplier's. Handling customer queries via phone, email, social media and live chat. Providing product and service knowledge in a confident manner, ensuring our customers are getting the best service and ensuring their journey is smooth and streamline. Proactively supporting customers who may have ordered the wrong items and assisting them to find a more suitable solution and supporting in selecting a suitable alternative. Liaising close with their Supply chain teams. Contacting customers to advise on delays with orders and working to find a solution for them. Working with couriers or suppliers to resolve issues where deliveries are signed for but have not arrived. Raising Purchase Orders, Claims, and various other items. Solutions focused approach to handling complaints ensuring they are resolved quickly and restore the customer's relationship with us The Person Previous experience within a customer focused environment, ideal candidate would have phone/email based customer service experience but our client will provide full training and are open to all customer service experience including; retail, hospitality, call centre etc. Excellent communication skills, able to communicate through phone, email, webchat, and social media. Organisation skills, being able to balance own workload is necessary Ability to problem solve effectively and generate solutions to solve customer's issues. Active listening and understanding ensuring an excellent customer journey. Willing and eager to learn and embark on a new challenge; full training will be provided and we are looking for someone motivated and enthusiastic to learn. If you're enthusiastic, target-driven, and ready to make a difference, our client wants you on their team Don't miss this chance to grow your career in a supportive and rewarding environment. ?The Hours: ?Full time contract Working 5 days between Monday to Saturday (1 Saturday per month - Work from Home) Shifts between 8am-6pm on a rota basis (8am - 4:30?pm, 8:30?am - 5?pm, 9?am -? 5:30?pm, 9:30?am -? 6?pm) The Benefits Hybrid (2 days in the office, 3 days from home) 10% annual bonus of salary ?Perkbox membership Life insurance Company pension Private health care Free counselling and therapy Free cycle to work scheme Apply Now and Be Part of Something Amazing ?CCNorthWest