Job Description
The Company
TPT Retirement Solutions (TPT) is one of the UK’s leading providers of workplace pensions, with over 75 years of experience managing defined benefit and defined contribution pension schemes.
With c.£10 billion of AUM and nearly 500k members, TPT is a growing, innovative pensions operator dedicated to making pension schemes perform better for everyone supporting members, trustees and employers. As an innovative, forward-thinking organization, TPT operates a master trust for DB, DC and Hybrid schemes. With a focus on digital and growth now is an exciting time to join the organisation as we expand and launch new digital services.
We’re proud that our focus on service excellence has been recognised through various awards including:
* Professional Pensions Rising Star Awards: Training Scheme of the Year 2024
* Money Age Awards: Pension Provider of the Year 2023
* PLSA Retirement Living Standards Awards 2023 - Saver Engagement
The Role
Our pension administration team is the heart of the business, delivering exceptional service to our valued members and employers. With over 60 different pension schemes, both DB and DC, you'll experience a diverse range of day-to-day cases and project work.
Our friendly team leaders are committed to making TPT a fantastic place to work. They are open and approachable, always welcoming new and innovative ideas.
Responsibilities:
* Deliver outstanding customer service to colleagues, members, and employers, ensuring adherence to service levels.
* Support the Team Leader in managing projects, providing accurate and timely data to key stakeholders, and assisting with the general day-to-day management of the team.
* Maintain the accuracy of member and employer data at all times.
* Provide training and support to junior team members and manage team workloads.
* Ensure the quality and quantity of work, including checking colleagues' work.
* Identify areas for improvement, contribute to team meetings, refine processes, and suggest changes.
* Handle complaint cases in collaboration with the Technical Team.
Skills:
* Extensive experience in benefit calculations.
* Excellent MS Office skills, particularly Excel, with experience in data manipulation and interrogation.
* Working knowledge of annual events, including valuations and benefit statements.
* Experience in training and supporting other team members.
* Ability to lead teams, meetings, and projects.