The Role:
We have an exciting opportunity for a Breakdown Customer Care/Sales and Renewals Handler to join our team who will provide an efficient and professional service to our clients by offering the highest levels of Customer service whilst carrying out day to day administration ensuring tasks are carried out accurately and efficiently within the agreed timescales
The role is part time working Monday, Tuesday and Wednesday 9am to 5.30pm working on a hybrid basis once trained.
At Jigsaw, part of the PIB Group we work hard to ensure our culture is collaborative, social, energetic and fun, providing the best possible environment for creativity and enjoyment when working from the office. Investing in the development of our people and their wellbeing is of the utmost importance to us, we want to support you and help you achieve your career aspirations.
Responsibilities:
1. To be able to competently advise clients giving clear guidance and explanations
2. To provide a friendly and helpful service displaying your passion for customer service
3. To be able to work under pressure
4. To be able to adapt to new processes and procedures set by the business and advise of any appropriate action required
5. To process mid-term adjustments and cancellations on existing policies
6. Collect payments for amendments or missed direct debit payments
7. To solve customer queries throughout the life of their policy
8. To demonstrate high levels of communication, organisation, thoroughness and time management in order to clear day to day workloads efficiently and correctly.
9. To provide assistance on a surge basis to our Breakdown Claims Advisors by answering calls and arranging the relevant level of service on a case by case basis.
10. Provide training and coaching when required
11. Quoting and closing new business enquiries
12. Building and maintaining long standing client relationships
13. Retaining existing clients at renewal
14. Identifying opportunities to upsell additional products, which may suit a particular customer, needs
15. Working towards individual targets
Experience:
16. Excellent written and verbal communication
17. Excellent customer service skills – the ability to empathise and successfully deal with difficult customers
18. Ability to work under pressure
19. Excellent organisational skills
20. PC literate. Working knowledge of Microsoft Word and Excel
Further information:
As well as a competitive salary we offer the following benefits -
21. Competitive holiday allowance with the annual option to buy additional days
22. Death in Service benefit of x4 salary
23. Company pension scheme
24. Enhanced maternity and paternity leave packages
25. A flexible benefits package which allows you to add additional benefits to your overall package
26. Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more
27. Referral schemes
28. Discounted rates on PIB products
29. We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more
30. If supporting the local community, engaging with charities and having the opportunity to ‘give something back’ interests you, you have the opportunity to take an extra day to support this with a Volunteering day.
31. We also offer a wide range of discounts including a kids pass – giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose
32. PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development
33. Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity
34. PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB’s carbon footprint.