World Class Defence Organisation is currently looking to recruit a Digital Implementation Lead subcontractor on an initial 12 month contract. The role will be a hybrid position of working from home and onsite 2 or 3 days per week. The base site can be either Bristol or Stevenage (depending on your preference).
Hourly Rate: £Negotiable - the department are happy to go with market rates
Contract Duration: 12 Months (initially and then ongoing and long-term thereafter)
Digital Implementation Lead Job Description:
CSS UK are a customer focused, customer facing organisation spending much of our time working with users ensuring our products are ready for action when required. We thus play a vital role in maintaining the company's reputation, which is key to building and maintaining long term relationships for our future prosperity.
CSS are involved throughout the lifecycle for all products including weapon systems, missiles, test equipment, training and support equipment and we work as part of an integrated multinational team.
Responsibilities:
1. Plan and implement one of our digital tools for in-service support, together with the associated change management within the Customer Support & Services (CSS) UK organisation.
2. Support transformation activities through the utilisation of digital tools.
3. Shape how the in-service digital tools will be utilised, developed and deployed.
4. Deliver world-leading support to our customers while satisfying our strategic business objectives.
Skillset/Experience Required:
1. A self-starter with experience of implementing digital tools into a customer/product support business environment, along with planning, implementation & change management, ideally utilising Agile.
2. Fully understands project milestones required when implementing digital tools and their influence on the project.
3. Strategic agility, anticipating future requirements for both the tools and project planning.
4. Ability to build and establish strong business relationships with internal stakeholders and team members.
5. Customer focused, dedicated to meeting milestones and ensuring successful project deployment to user satisfaction.
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