Full time, permanent. 9:00 am - 5:30 pm (with a luxurious 30-minute lunch break) - Monday to Friday About the company They are expanding their team and on the hunt for a sharp, detail-obsessed Mortgage Case Manager who knows their way around an application form like a pro. If you're an experienced financial services whizz looking for a fresh challenge in a supportive, forward-thinking company, this could be the perfect opportunity to dive right in The Role: Keeping Things Smooth Sailing You'll be the glue that holds everything together, supporting our Mortgage and Protection Advisers and ensuring clients' mortgage journeys are as smooth as possible. From decision in principle to completion, you'll manage the entire process, liaising with clients, estate agents, and solicitors to make sure everything flows seamlessly. Your Day-to-Day Adventures Will Include: • Navigating mortgage applications from initial decision to completion like a seasoned captain.• Deciphering client documentation and ensuring it meets lender criteria (Sherlock Holmes would be proud).• Taking full ownership of your cases—you’re the boss of getting things done• Providing first-class service to mortgage customers, lenders, and solicitors (with a smile, of course).• Keeping clients updated at every step—no one likes being left in the dark.• Building strong relationships with key players because teamwork makes the dream work. What We're Looking For: You're not just an administrator—you're the heart of the operation. We're after someone who: • Has experience in financial services administration, mortgage processing, or sales progression (bonus points if you've juggled all three).• Knows their way around an office and thrives in a fast-paced environment.• Delivers top-tier customer service with a friendly and bubbly personality (because nobody likes a grump).• Is a master of multitasking and pays attention to even the tiniest detail.• Is IT-savvy and comfortable with technology (no technophobes here).• Understands mortgage protection products and their importance. If you’re ready to dive into a new opportunity where your skills are valued, and every day is different, we want to hear from you Apply Now and help deliver exceptional mortgage services