About Us:
Thistle Care Solutions was founded in 2019 with a clear mission: to provide compassionate and personalised care for individuals who wish to maintain their independence at home. We are more than just a care provider; we are a dedicated team of compassionate professionals committed to enriching the lives of our clients. With a deep understanding of the importance of independence and dignity, we strive to offer personalised care and support that empowers individuals to live life on their own terms.
Job Overview:
The Care Coordinator plays a vital role in ensuring that our clients receive the appropriate care and support they need throughout their healthcare journey and will be responsible for managing and coordinating both care plans and the scheduling of visits. This role involves working closely with clients, their families and liaising with various other healthcare professionals to ensure that clients receive the appropriate resources and support in their homes. This position requires strong organisational skills and the ability to work effectively in both an office and field-based environment.
Key Responsibilities:
* Conduct initial assessments and develop personalised care plans for clients.
* Coordinate and schedule care visits, ensuring timely and efficient service delivery.
* Communicate regularly with clients, families and care staff to monitor and review care plans.
* Adjust care plans as needed based on clients changing needs and preferences.
* Collaborate with healthcare providers to ensure seamless communication regarding client care plans.
* Maintain accurate and up-to-date client records and documentation.
* Line management of field-based care staff, providing support, guidance and training.
* Monitor and collaborate with healthcare professionals to ensure comprehensive care whilst providing updates to relevant stakeholders.
* Participate in team meetings to discuss client cases and improve service delivery.
* Respond to emergencies and resolve any issues that arise promptly and effectively.
* Stay informed on best practices and developments within the service.
* Take part in company On-Call Schedule.
Requirements:
* Compassionate and empathetic approach to client care.
* Ideally have 2 years previous experience as a Supervisor or Care Coordinator in the Health and Social Care Sector; a background in office administration will be advantageous.
* Preferably experienced in conducting care assessments, reviews and managing field-based carers.
* Ideally SVQ2 or 3 qualified (not essential).
* Must be registered with SSSC and complete a PVG application.
* Strong organisational and time-management skills with attention to detail.
* Excellent communication skills, both verbal and written, to effectively interact with clients and healthcare professionals.
* Ability to work independently as well as part of a team.
* Proficiency in using care management software and tools.
* A driver with a full UK driving licence and access to a vehicle is essential.
Benefits:
* SVQ and in-house training provided and funded (SSSC fee paid by employee)
* Opportunities for personal development and growth
* Mobile phone and any other required tech
* Company pension scheme
* 28 days holiday entitlement
* Paid PVG
* Mileage allowance
* On-Call payment
Job Types: Full-time, Permanent
Pay: £26,000.00 per year
Schedule:
* Monday to Friday
Experience:
* Supervising: 2 years (preferred)
Licence/Certification:
* Driving Licence (required)
Work Location: In person
Reference ID: LL/CCF1
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