Posted: 04/03/2025
Closing Date: 16/03/2025
Job Category: Community Services & Development
The Australian Refugee Association Inc. (ARA) is a community-based organisation providing settlement, migration, and other forms of assistance to refugees, migrants and other people of concern.
As a member of our team, you will be supporting new arrivals in South Australia to achieve their social, economic, cultural and community participation goals. You will be making a difference in the lives of individuals and families as they re-establish themselves in a new home.
Job Description
The position involves a range of responsibilities aimed at facilitating the successful integration and well-being of individuals within the community. Responsibilities include:
* Supporting ARA's drop-in and intake services, which includes assessing a clients' immediate and practical support requirements, and internal referral to an ARA Case Manager if required.
* Implementing tailored case management plans to address the specific needs of each client.
* Providing advocacy and support to clients in accessing essential services such as housing, healthcare, education, and employment opportunities.
* Delivering culturally sensitive services while respecting the diverse backgrounds and experiences of clients.
* Collaborating with internal teams and external stakeholders to ensure coordinated support for clients.
* Maintaining accurate documentation and records in accordance with organizational standards and privacy regulations.
Main tasks include:
* Engaging with clients on a regular basis to monitor progress, identify challenges, and provide ongoing guidance and support.
* Assisting clients in navigating complex bureaucratic processes related to accessing mainstream and other social welfare systems.
* Offering crisis intervention when necessary, escalating immediate concerns or emergencies affecting clients' well-being.
* Participating in professional development activities to stay informed about relevant policies, procedures, and best practices in refugee services.
The Case Worker (Client Services) plays a crucial role in promoting the empowerment and self-sufficiency of refugees and recently arrived migrants as they rebuild their lives in Australia.
Desired Skills and Experience
Required skills
* Strong understanding of the migrant settlement experience and cultural sensitivity
* Excellent communication and interpersonal skills
* Ability to work effectively with individuals from diverse backgrounds
* Empathy and compassion for clients' needs and challenges
* Case management and advocacy skills
* Conflict resolution and problem-solving abilities
* Knowledge of community resources and support services
* Proficiency in relevant software and database management
* Fluency in Burmese dialects
Required experiences
* Demonstrated success in providing client-centered services and support
* Experience working with trauma-affected individuals or vulnerable populations
* Proven ability to manage caseloads and prioritize tasks efficiently
Special Conditions
* Must have evidence of Australian residency or right to work in Australia.
* Must have a current and valid Working With Children Check that shows you are able to work with children in South Australia.
* Must have or be willing to obtain a Child Safe Environment training certificate.
* Must be willing to participate in training and development opportunities as part of continued professional development.
* Must hold a current driver's licence.
* Must own a roadworthy vehicle that is registered and has minimum third party property insurance and be able to use this for work purposes.
* Must be willing to work in various locations within the metropolitan area.
* Must be willing to participate in occasional after hours work.
#J-18808-Ljbffr