Position: External Account Manager
Location: Covering South East UK
Salary: Up to £50k + benefits + car
Company/ Sector: Cutting Tools
The Role:
* This is predominately an account management role but with some new business
* Retain business critical market share at core customers
* Actively hunt for new opportunities in developing core customers
* Ensure appropriate development strategy is defined for the assigned customer portfolio
* Develop strategies and determine activities focused on portfolio customer needs and pain-points
* Achieve business and financial outcomes according to expectation for assigned customer portfolio
* Maintain and/or develop relationships securing customer commitment
* Coordinate specialist support as required fulfilling company commitment
* Review results and develop corrective actions securing results delivery according to plan
* Provide accurate and timely market information regarding customers and competitors.
* Support Sales Management in providing accurate forecasts, budgets and targets as required
* Engage internal stakeholder function teams with relevant competencies in the needed fields to offer total solutions that fit customer needs.
* Secure project work for customers engaging required company resources into a project team.
* Possess basic product and services knowledge and gains thorough knowledge of customer business.
* Ensure pre-meeting plans and preparations before each customer visit to secure efficient negotiation results.
* Ensure global and local pricing strategies are executed within all sales activities.
* Constantly improve knowledge of the company and quality of production, new tools and technologies.
Requirements:
* Five to Seven years’ experience in sales and marketing management with engineering cutting tools skills and knowledge.
* Degree or equivalent qualification/experience in mechanical/manufacturing engineering or economics or a related field.
* Proven track record in delivering good business results.
* Successful experience from negotiations of commercial terms and conditions with industrial customers.
* Relevant experience from Account Management or Sales Management.
* Relevant application knowledge.
* Project management knowledge and experience is a must.
* Knowledge and experience of managing external and internal customer relationships.
* Ability to manage customer requests and business issues effectively within a complex and global organization
* Ability to build customer relationships and secure customer service excellence through customers` pain points knowledge
* Ability to present and hold negotiations of commercial terms and conditions with all customer's functions